Associate Relationship Manager - Affordable HL

Idfc First Bank Limited; Delhi; On-site; INR 420,000 - 620,000; Full time

Job summary

Idfc First Bank Limited is seeking an Associate Relationship Manager for Affordable HL to deliver high-quality client service and enhance product sales. You will identify local market opportunities, manage the end-to-end client journey, and support collections where needed.

The role emphasizes relationship-building with builders and channel partners to expand outreach. Graduate with 0–2 years of experience is preferred, along with strong communication and onboarding skills.

Qualifications

• Graduate with 0–2 years of experience.
• Experience in customer onboarding and sales is preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Identify new market opportunities and acquire customers through local initiatives.
• Service leads and ensure timely follow-ups.
• Achieve targets for income, product sales, and onboarding.
• Manage end-to-end customer journey from login to disbursement.
• Support collections to recover EMIs in defaults.
• Build market relationships with builders and local partners.
• Deliver exceptional client service and focus on retention by building relationships, supporting product sales and new client acquisition.

Skills

Sales

Customer service

Lead generation

Relationship building

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• 'Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• 'Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• 'Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• 'Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• 'Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• 'Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• 'Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years