Associate Operations Manager

SoftwareOne; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global software and cloud solutions provider is seeking an experienced Associate Operation Manager in India who will oversee the customer delivery journey from quote to collection. The role requires a strong background in Technology Licensing and at least 2 years of experience in Customer Success or Account Management. You'll collaborate with account managers to enhance account health and track customer growth. This is an opportunity to work with a forward-thinking team focused on innovation and excellence in service delivery.

Qualifications

• 2+ years in a Customer Success, Sales operations, Account Management or similar role.
• Understanding of processes of quote and order management.
• Experienced working with enterprise customers.

Responsibilities

• Oversees and coordinates the delivery across the customer delivery journey.
• Acts as the single point of contact for account manager and customer.
• Tracks customer adoption and focuses on output resolution times.

Skills

Customer Success

Sales operations

Account Management

IT Service Management

Technology Licensing

Job description

1) Are you ready to bring your eye for detail and passion for process excellence to a global team that values speed, quality, and continuous improvement?

2) Want to be part of a team that powers Microsoft’s global licensing and cloud business with precision, efficiency, and a mindset for growth?

Role Overview

We are seeking a skilled and experienced Associate Operation Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across the customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

Roles and Responsibilities

• Oversees and coordinates end-to-end delivery across the customer delivery journey (quote to collect) in alignment with the Delivery team.
• Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
• Acts as the single point of contact for account manager and customer, managing their day‑by‑day delivery and overseeing customer experience.
• Should have licensing knowledge.
• Works in conjunction with the back office during the quotation and order management process.
• Tracks customer adoption and growth.
• Focuses on resolution times and output instead of tasks performed for the customer.
• Understanding of pre‑sales and post‑sales activities.

Job Requirements

• Background in Technology Licencing or Services
• 2+ years in a Customer Success, Sales operations, Account Management or similar role
• Understands the processes of quote and order management, onboarding a client and after sales.
• Experienced in IT Service Management or Service Delivery
• Experience working with enterprise customers

Company description

SoftwareOne and Crayon have come together to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.