Associate Manager - 3PL Operations

Agristo Masa; Sonipat; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Agristo Masa in Sonipat, Haryana invites applications for a Warehouse Operations Manager to lead end-to-end activities—receiving, put-away, storage, picking, packing and dispatch—while ensuring customer SLAs and optimal space utilization.

You will drive safety, LEAN and 5S, supervise shift leaders and contract staff, coordinate with transport teams and customers, and deliver KPI reports, cost control, and continuous improvement initiatives.

Responsibilities

• Lead end-to-end warehouse operations including receiving, put-away, storage, picking, packing, and dispatch.
• Ensure achievement of customer-specific SLAs (service level agreements).
• Monitor daily warehouse productivity and operational efficiency.
• Optimize warehouse space utilization and storage capacity.
• Ensure smooth execution of value-added services (VAS) as per customer requirements.
• Act as the primary operational contact for assigned 3PL customers and conduct regular reviews.
• Address customer complaints, escalations, and operational issues; coordinate with internal teams, transporters, and customers.
• Maintain inventory accuracy through cycle counting and stock audits; ensure FIFO/FEFO compliance.
• Lead shift in-charges, supervisors, warehouse associates, and contract labor; plan manpower deployment.
• Conduct performance reviews and identify training needs; foster accountability and continuous improvement.
• Ensure adherence to safety policies, SOPs and statutory requirements; drive 5S, LEAN initiatives and audits.
• Coordinate with transport teams for timely vehicle placement and dispatch; monitor schedules and documentation.
• Monitor operational KPIs and productivity metrics; manage costs and prepare reports for management and customers.
• Identify bottlenecks and lead Kaizen and productivity improvement projects; support digitalization and automation initiatives.

Job description

1. Warehouse Operations Management

• Lead end-to-end warehouse operations including receiving, put-away, storage, picking, packing, and dispatch.
• Ensure achievement of customer-specific Service Level Agreements (SLAs).
• Monitor daily warehouse productivity and operational efficiency.
• Optimize warehouse space utilization and storage capacity.
• Ensure smooth execution of value-added services (VAS) as per customer requirements.

2. Client & Stakeholder Management

• Act as the primary operational contact for assigned 3PL customers.
• Conduct regular reviews with clients regarding service performance.
• Address customer complaints, escalations, and operational issues.
• Coordinate with internal teams, transporters, and customers to ensure seamless operations.

3. Inventory Management

• Maintain inventory accuracy through cycle counting and stock audits.
• Monitor stock reconciliation and investigate variances.
• Ensure FIFO/FEFO compliance where applicable.
• Analyze inventory reports and implement corrective actions.

4. Team Leadership & Manpower Management

• Lead shift in-charges, supervisors, warehouse associates, and contract labor.
• Plan manpower deployment based on workload and operational requirements.
• Conduct performance reviews and identify training needs.
• Foster a culture of accountability, teamwork, and continuous improvement.

5. Safety, Quality & Compliance

• Ensure adherence to safety policies, SOPs, and statutory requirements.
• Drive 5S, LEAN, and operational excellence initiatives.
• Conduct regular safety audits and risk assessments.
• Ensure compliance with customer standards and company policies.

6. Transportation & Dispatch Coordination

• Coordinate with transport teams for timely vehicle placement and dispatch.
• Monitor dispatch schedules and delivery performance.
• Ensure proper documentation for inbound and outbound shipments.
• Improve vehicle turnaround time and loading efficiency.

7. Performance & Cost Management

• Monitor operational KPIs and productivity metrics.
• Control warehouse operating costs and improve resource utilization.
• Analyze trends and identify opportunities for process improvement.
• Prepare and present operational reports to management and customers.

8. Continuous Improvement

• Identify bottlenecks and implement process enhancements.
• Lead Kaizen and productivity improvement projects.

Support digitalization, WMS optimization, and automation initiatives