Director - Warehouse Operations - Contract Logistics

DP World; Mumbai City; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DP World in Mumbai invites applications for an Operational Leadership role overseeing end-to-end contract logistics and temperature-controlled warehouse facilities. The position focuses on developing strategic operations, ensuring inbound, storage, inventory, and outbound processes meet service levels.

You will manage cold chain integrity, regulatory compliance, and safety while driving cost optimization, Lean and Six Sigma initiatives, and digital transformation across warehouses.

Responsibilities

• Lead end-to-end operations across multiple contract logistics and temperature-controlled warehouse facilities.
• Develop and execute operational strategies aligned with organizational goals.
• Ensure efficient inbound, storage, inventory management, value-added services, and outbound operations.
• Drive warehouse productivity, service levels, and operational efficiency.
• Standardize operational processes across all facilities.
• Ensure uninterrupted temperature integrity throughout storage and handling processes.
• Monitor compliance with cold chain standards and customer-specific requirements.
• Oversee refrigeration systems, temperature monitoring, contingency planning, and preventive maintenance.
• Minimize product losses through effective cold chain controls.
• Build and maintain strong relationships with key customers.
• Ensure achievement of contractual service level agreements (SLAs) and KPIs.
• Support business development teams during customer onboarding and solution design.
• Lead governance meetings and operational reviews with strategic customers.
• Own warehouse P&L for assigned operations.
• Develop annual operating budgets and monitor financial performance.
• Drive cost optimization initiatives while maintaining service quality.
• Improve productivity through automation, process optimization, and workforce planning.
• Ensure compliance with food safety, pharmaceutical, and regulatory requirements as applicable.
• Maintain compliance with GDP, GMP, HACCP, ISO standards, FSSAI, and customer quality standards where required.
• Drive a strong safety culture with zero-harm objectives.
• Lead internal and external audits.
• Ensure high inventory accuracy through robust inventory control processes.
• Reduce inventory discrepancies, damages, and shrinkage.
• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Implement best practices in warehouse layout, slotting, and space optimization.
• Lead implementation and optimization of Warehouse Management Systems (WMS), ERP integration, barcode/RFID technologies, and automation solutions.
• Utilize operational dashboards and analytics for performance management.
• Drive digital transformation initiatives across warehouse operations.
• Lead, mentor, and develop regional warehouse managers and functional leaders.
• Build a high-performance culture focused on accountability and continuous improvement.
• Develop succession plans and leadership pipelines.
• Drive employee engagement and capability development.
• Collaborate with transportation, procurement, engineering, quality, finance, HR, and commercial teams.
• Support strategic projects including network expansion and warehouse start-ups.
• Lead customer implementations and operational transitions.

Job description

Operational Leadership

Lead end-to-end operations across multiple contract logistics and temperature-controlled warehouse facilities. Develop and execute operational strategies aligned with organizational goals. Ensure efficient inbound, storage, inventory management, value-added services, and outbound operations. Drive warehouse productivity, service levels, and operational efficiency. Standardize operational processes across all facilities.

Cold Chain Management

Ensure uninterrupted temperature integrity throughout storage and handling processes. Monitor compliance with cold chain standards and customer-specific requirements. Oversee refrigeration systems, temperature monitoring, contingency planning, and preventive maintenance. Minimize product losses through effective cold chain controls.

Customer Management

Build and maintain strong relationships with key customers. Ensure achievement of contractual service level agreements (SLAs) and KPIs. Support business development teams during customer onboarding and solution design. Lead governance meetings and operational reviews with strategic customers.

Financial Management

Own warehouse P&L for assigned operations. Develop annual operating budgets and monitor financial performance. Drive cost optimization initiatives while maintaining service quality. Improve productivity through automation, process optimization, and workforce planning.

Safety, Quality & Compliance

Ensure compliance with food safety, pharmaceutical, and regulatory requirements as applicable. Maintain compliance with GDP, GMP, HACCP, ISO standards, FSSAI, and customer quality standards where required. Drive a strong safety culture with zero-harm objectives. Lead internal and external audits.

Inventory & Warehouse Excellence

Ensure high inventory accuracy through robust inventory control processes. Reduce inventory discrepancies, damages, and shrinkage. Drive Lean, Six Sigma, and continuous improvement initiatives. Implement best practices in warehouse layout, slotting, and space optimization.

Technology & Digital Transformation

Lead implementation and optimization of Warehouse Management Systems (WMS), ERP integration, barcode/RFID technologies, and automation solutions. Utilize operational dashboards and analytics for performance management. Drive digital transformation initiatives across warehouse operations.

People Leadership

Lead, mentor, and develop regional warehouse managers and functional leaders. Build a high-performance culture focused on accountability and continuous improvement. Develop succession plans and leadership pipelines. Drive employee engagement and capability development.

Stakeholder Management

Collaborate with transportation, procurement, engineering, quality, finance, HR, and commercial teams. Support strategic projects including network expansion and warehouse start-ups. Lead customer implementations and operational transitions.