Executive - Warehouse Operations - Contract Logistics

DP World; Surat; On-site; INR 500,000 - 700,000; Full time

Job summary

DP World Surat seeks an Operations Manager to oversee all warehouse functions including Inward, Sorting, Picking, Outbound and Inventory. You will plan manpower in line with volume fluctuations and ensure timely responses to customer queries.

Focus on safety, loss control, productivity improvements and maintaining margins while coordinating with logistics teams to meet customer needs and reports.

Qualifications

• Experience in warehouse functions including Inward, Sorting, Picking and Outbound.
• Strong focus on safety, process discipline and productivity.
• Ability to coordinate manpower and respond to volume fluctuations.

Responsibilities

• Oversee all warehouse functions: Inward, Sorting, Picking, Outbound and Inventory.
• Plan manpower in line with volume fluctuations and layout requirements.
• Ensure timely replies to customer queries and maintain zero non-compliance issues.
• Escalate issues to management and drive improvements to protect margins and P&L.
• Maintain good site hygiene and manage customer relationship activities.

Skills

Warehouse operations

Inventory management

Manpower planning

Safety compliance

Customer service

Job description

Operations Management

• Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
• Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
• Need to plan required manpower in line with volume fluctuations.
• Blue caller manpower handling.
• Responsible for loss control of site.
• Need to analyze ops miss report and productivity.
• Need to ensure good hygiene of warehouse .
• Timely reply of customer queries.
• Not to compromise on safety of employees and premises.
• Timely escalations to Management on non-compliance.
• Timely revert on mail for any short/ excess shipments received.
• Plan for Improve productivity of the site.
• Layout wise manpower planning.
• o Regional P & L management
• Ensure zero debits from customer.
• Avoid productivity loss in Ops to sustain margins.
• Ensure P & L in line within budget
• Customer relationship Management
• Support in customer based on timely need.
• Resolving customer queries and sending reports timely.
• Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager