Associate - Learning & Development

Filo EdTech INC.; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Filo is seeking a Learning & Development Associate to own the end-to-end training and readiness journey for Ground Coordinators. You will design and deliver training on Filo and state/district programs, tools, workflows and field processes, conduct hands-on practice and mock demos, and evaluate readiness before deployment.

The role requires strong instructional design, execution and stakeholder management skills, with a clear focus on ensuring GCs are confident, capable and field-ready across

Qualifications

• 2–3 years of experience in training, learning & development, training operations, or a similar role.
• Experience designing and delivering structured training programs for frontline or field teams.
• Ability to translate complex processes into simple, practical learning material.
• Experience creating assessments, mock exercises or simulations to evaluate readiness.
• Comfortable using digital tools and operational reporting systems.

Responsibilities

• Own end-to-end training journey for Ground Coordinators from onboarding to readiness evaluation.
• Develop structured training content covering program objectives, workflows, operating standards and field execution.
• Design learning modules for Filo's app, tools, reporting workflows, attendance processes and common troubleshooting scenarios.
• Deliver instructor-led and hands-on training sessions that translate program requirements into clear field-level execution.
• Build mock demos, simulations and practice exercises that replicate real school, teacher and student-facing situations.
• Evaluate GC readiness through assessments, demonstrations, role plays and structured feedback against defined execution standards.
• Identify recurring capability gaps from assessments, field feedback and operational observations, and convert them into training interventions.
• Improve training content and delivery continuously using readiness data, learner feedback and field-performance signals.
• Drive alignment on KPIs, reporting processes, escalation protocols and attendance requirements.
• Enable a consistent training-to-field transition by ensuring GCs meet defined readiness standards before independent execution.

Skills

Training

Instructional design

Stakeholder management

Frontline training

Google Workspace

Assessments design

Communications

Training operations

Tools

Google Workspace

Google Sheets

Job description

Job Location: Gurgaon
Experience: 2-3 Years
Job Type: Full-time

About Filo

Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7

Filo is the world's only instant live tutoring platform, enabling students to connect with an expert teacher for a 1:1 video session in under 60 seconds, 24x7. Trusted by 5+ million students across 25 countries and powered by a network of 60,000+ expert tutors, Filo helps students unblock learning instantly, ask questions without hesitation, and learn at their own pace. Recognized with 5 National Awards by the Government of India, Filo is transforming personalized learning at scale.

Job Summary

As a Learning & Development Associate, you will own the end-to-end training and readiness journey for Filo's Ground Coordinators (GCs). You will design and deliver training on Filo and state/district programs, tools, workflows and field processes, conduct hands‑on practice and mock demos, and evaluate readiness before deployment. The role requires strong instructional design, execution and stakeholder management skills, with a clear focus on ensuring GCs are confident, capable and field‑ready.

What you'll do

• Own the end-to-end training journey for Ground Coordinators (GCs), from onboarding and instruction through practice and readiness evaluation.
• Develop structured training content covering Filo/state/district program objectives, workflows, operating standards and field execution expectations.
• Design practical learning modules for Filo's app, SSK tools, reporting workflows, attendance processes and common troubleshooting scenarios.
• Deliver instructor-led and hands‑on training sessions that translate program requirements into clear field‑level execution.
• Build mock demos, simulations and practice exercises that replicate real school, teacher and student‑facing situations.
• Evaluate GC readiness through assessments, demonstrations, role plays and structured feedback against defined execution standards.
• Identify recurring capability gaps from assessments, field feedback and operational observations, and convert them into training interventions.
• Improve training content and delivery continuously using readiness data, learner feedback and field‑performance signals.
• Drive alignment on KPIs, reporting processes, escalation protocols and attendance requirements so GCs understand both what to execute and how success is measured.
• Enable a consistent training-to-field transition by ensuring GCs meet defined readiness standards before independent execution.

What we're looking for

• 2-3 years of experience in training, learning & development, training operations, capability building, academic operations or a similar execution-focused role.
• Experience designing and delivering structured training programs for frontline, field, academic or operational teams.
• Strong ability to convert complex processes, tools and operating requirements into simple, practical learning material.
• Experience creating assessments, mock exercises, demonstrations, simulations or other mechanisms to evaluate practical readiness.
• Comfortable working with digital tools, dashboards, Google Workspace/Sheets and operational reporting systems.
• Ability to diagnose learning gaps using assessment results, feedback and operational data rather than relying only on participant feedback.
• Strong stakeholder management capability across operations, program teams and field teams.
• Ability to independently manage multiple training batches, timelines and readiness milestones.
• Strong written and verbal communication with the ability to train field teams in a clear, structured and practical manner.
• Demonstrated ownership of training outcomes rather than only training logistics or coordination.