Associate - Quality Operations

Filo EdTech INC.; Gurgaon; On-site; INR 300,000 - 420,000; Full time

Job summary

The Quality Associate at Filo EdTech INC. will monitor and improve the quality of online tutoring sessions, reviewing recordings, identifying delivery gaps, and giving actionable feedback to tutors to ensure an engaging learning experience.

You will also handle tutor queries, track daily activity, and assist in regular quality reporting across locations, supporting a high standard of student outcomes.

Qualifications

• Bachelor’s degree in any field.
• 0–1 years in quality auditing, tutoring, academic operations, or customer support; freshers welcome.
• Clear, polite and constructive communication to coach tutors effectively.
• Familiarity with Google Sheets for logging notes and updating checklists.

Responsibilities

• Audit tutoring sessions to check clarity, pacing, camera usage, and student engagement.
• Identify gaps such as poor ratings, long silences, or technical disconnects.
• Provide actionable feedback and coaching to tutors.
• Handle tutor queries and explain platform standards.
• Track daily activity and maintain monitoring records.
• Support regular quality reporting across project locations.

Skills

Attentive listening

Fair judgment

Problem-solving

Communication

Education

Bachelor’s degree in any field

Tools

Google Sheets

Job description

Associate - Quality Operations

Job Location: Gurgaon
Experience: 0-1 Years
Job Type: Full-time

About Filo

Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7

Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds. With Filo, a student is never stuck while studying and can connect to a teacher for a live one-to-one video session within 60 seconds at a click of a button, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day to day learning. Having won 5 National Awards from the government of India, Filo is one of the most leading education products in the public education sector.

Filo takes care of any gaps in a student's understanding throughout the year, making their daily learning process extremely effective. Which is reflected in their academic performance in a short period of time. Since students are the ones setting up the agenda for these instant-classes, it works as per every student's pace and understanding. Teachers are instantly matched by Filo's patented algorithms from 60,000 Filo experts based on the student's profile and needs.

With Filo, students can:

• Connect to a live teacher over a one-to-one video call, in under 60 seconds, 24x7 - yes even at 4 a.m. on Sunday


• Unblock their learning whenever they are stuck while self-studying at home


• Completely remove the problem of ‘shyness’ among students


• Inculcate a habit of asking questions in a personal one-to-one setup


• Improve performance by learning what they need at their pace


• Build confidence among students for peer conversations

Job Summary

The Quality Associate is responsible for monitoring and improving the overall quality of online tutoring sessions. In this role, you will review session recordings, identify delivery issues, provide actionable feedback to tutors, and address their day-to-day queries to ensure students receive an engaging and effective learning experience.

What you'll do

• Audit Tutoring Sessions: Review live and recorded sessions to check explanation clarity, step-by-step teaching, camera usage, and student engagement.


• Identify Gaps: Pinpoint sessions with poor student ratings, long periods of silence, technical disconnects, or unusually short durations


• Provide Actionable Feedback: Reach out to tutors needing improvement, explain specific mistakes, and provide practical solutions to help them improve their teaching.


• Handle Tutor Queries: Act as a reliable point of contact for tutors to clarify audit findings, address quality questions, and explain platform standards.


• Track Daily Activity: Maintain clean records in monitoring sheets to track completed audits, flagged issues, and follow-ups across assigned regions.


• Support Regular Reporting: Help compile regular quality summaries across active project locations to keep the team aligned on general performance trends.

What we're looking for

• Education: Bachelor’s degree in any field.


• Experience: 0 to 1 years of experience in quality auditing, tutoring, academic operations, or customer support. Freshers with strong communication skills are welcome.


• Communication: Clear, polite, and constructive spoken and written communication to coach tutors effectively without friction.


• Basic Tools: Familiarity with Google Sheets for logging notes and updating checklists.


• Core Skills: Attentive listening, fair judgment, and problem-solving ability.