Associate - Operations - Live Classes

Filo EdTech INC.; Gurugram District; On-site; INR 420,000 - 540,000; Full time

Job summary

Filo EdTech INC. is seeking an Associate - Operations for Live Classes in Gurugram. You will manage day-to-day activities, maintain attendance data, and create dashboards to enable better operational decisions. The role focuses on accuracy, timeliness, and student experience.

The ideal candidate has a Bachelor's degree and strong Excel/Google Sheets skills, plus the ability to work 6 days a week from the office in a fast-paced environment. This is a full-time position based in Gurugram.

Qualifications

• Bachelor's degree in any discipline.
• Strong hands-on knowledge of Excel and Google Sheets.
• Understanding of dashboards and MIS reporting.

Responsibilities

• Manage day-to-day Live classes activities and ensure tasks are completed on time.
• Maintain and update operational and attendance data using Sheets/Excel.
• Create dashboards and MIS reports to support operations decisions.
• Analyze student and operational data to identify trends and gaps.
• Audit data for accuracy and timely updates across trackers.
• Monitor student attendance, engagement and performance metrics.
• Coordinate with internal teams to consolidate data for reporting.
• Interact professionally with students and resolve their concerns.

Skills

Data analysis

Attention to detail

Communication

Problem-solving

Student-focused

Adaptability

Availability 6 days a week

Education

Bachelor's degree in any discipline

Tools

Excel

Google Sheets

Job description

Associate - Operations - Live Classes

Job Location: Gurugram
Experience: 0-1 Years
Job Type: Full-time

About Filo

Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7

Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds. With Filo, a student is never stuck while studying and can connect to a teacher for a live one-to-one video session within 60 seconds at a click of a button, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day to day learning. Having won 5 National Awards from the government of India, Filo is one of the most leading education products in the public education sector.

Filo takes care of any gaps in a student's understanding throughout the year, making their daily learning process extremely effective. Which is reflected in their academic performance in a short period of time. Since students are the ones setting up the agenda for these instant-classes, it works as per every student's pace and understanding. Teachers are instantly matched by Filo's patented algorithms from 60,000 Filo experts based on the student's profile and needs.

With Filo, students can:

• Connect to a live teacher over a one-to-one video call, in under 60 seconds, 24x7 - yes even at 4 a.m. on Sunday
• Unblock their learning whenever they are stuck while self-studying at home
• Completely remove the problem of ‘shyness’ among students
• Inculcate a habit of asking questions in a personal one-to-one setup
• Improve performance by learning what they need at their pace
• Build confidence among students for peer conversations

Job Summary

We are looking for a proactive, detail-oriented and data-driven Associate to manage Learning Centre operations, maintain accurate operational data and support smooth execution of day-to-day processes. The role will involve managing Google Sheets and Excel, creating dashboards and MIS reports, tracking student attendance and engagement, analyzing operational data, coordinating with internal teams and identifying gaps to improve operational efficiency and student experience.

What you'll do

• Operations: Manage day-to-day Live classes activities and ensure all assigned operational tasks are completed smoothly and on time.
• Data Management: Maintain, organize and regularly update operational and student data using Google Sheets and Microsoft Excel.
• MIS & Reporting: Create and maintain dashboards, trackers, MIS reports and performance reports to support operational decision-making.
• Data Analysis: Analyze student and operational data to identify trends, gaps, inconsistencies and opportunities for improvement.
• Data Accuracy: Regularly clean, verify and audit data to ensure accuracy, consistency and timely updates across operational trackers.
• Student Tracking: Monitor student attendance, engagement, performance, queries and other key metrics to identify concerns and trends.
• Coordination: Coordinate with internal teams to collect, consolidate and validate data from multiple sources and ensure timely reporting.
• Student Support: Interact professionally with students, understand their concerns and coordinate with relevant teams to ensure timely resolution.

What we're looking for

• Excel & Google Sheets proficiency: Strong hands-on knowledge of Excel and Google Sheets, including formulas, Pivot Tables, filters, sorting and data validation.
• Data analysis skills: Ability to work with large datasets, identify trends, spot inconsistencies and convert data into meaningful insights.
• Attention to detail: Strong ability to maintain accurate records, identify data errors and ensure consistency across operational trackers.
• MIS & reporting: Understanding of dashboards, MIS reports, trackers and performance reporting with the ability to present information clearly.
• Problem-solving skills: Ability to identify operational gaps, analyze root causes and develop practical solutions.
• Communication & coordination: Strong verbal and written communication skills with the ability to coordinate effectively with students and internal teams.
• Student-focused approach: Ability to interact professionally with students, understand their concerns and contribute to a positive Live classes experience.
• Adaptability: Ability to manage multiple tasks, handle ad-hoc requirements and work effectively in a fast-paced environment.
• Education: Bachelor's degree in any discipline.
• Availability: Willingness to work 6 days a week from the office, Monday to Saturday.