Associate - HP Calling - Government Partnership

Filo EdTech INC.; Gurgaon; On-site; INR 300,000 - 400,000; Full time

Job summary

Filo EdTech INC. is seeking an Associate – HP Calling – Govt. Partnership in Gurgaon to engage with students and parents via phone calls, promoting the Filo app and its educational offerings. You will explain features, guide usage, and share exam-preparation resources to help students pursue academic goals.

The role emphasizes clear communication in Hindi/English, basic Excel, and a student-focused approach, with 0–1 year of experience. Freshers may apply; six-day work week is expected.

Qualifications

• Bachelor's degree in any discipline.
• Freshers with good communication skills and basic Excel knowledge.
• Knowledge of competitive exams like JEE/NEET is beneficial.
• Willing to work 6 days a week, Monday to Saturday.

Responsibilities

• Make direct calls to students and parents to create awareness about the Filo app and its educational offerings.
• Explain the key features, benefits and usage of the Filo app and guide students on how to access and use the platform effectively.
• Explain to students that Filo provides preparation/coaching resources for competitive examinations such as JEE, NEET, SSC, CGL and other relevant competitive exams.
• Understand students' academic requirements and guide them towards relevant learning and exam-preparation resources available through the Filo platform.
• Develop a basic understanding of major competitive examinations and their purpose, enabling clear and accurate communication with students.
• Motivate students to explore and regularly use the Filo app for their academic learning and competitive exam preparation.
• Maintain accurate calling records, student information, follow-ups and daily activity reports using Excel and Google Sheets/spreadsheets.
• Conduct timely follow-ups with students and parents to ensure continued engagement and successful adoption of the platform.
• Understand basic student queries related to the app and provide appropriate guidance or escape issues to the relevant internal team.
• Collect feedback from students and parents regarding their experience and requirements and share relevant insights with the internal team.

Skills

Communication

Excel basics

Competitive exams

Student counselling

Tech proficiency

Empathy

Problem solving

Student focus

Adaptability

Education

Experience

Availability

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Associate- HP Calling- Government Partnership

Job Location: Gurgaon
Experience: 0-1 years
Job Type: Full-time

About Filo

Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7

Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds. With Filo, a student is never stuck while studying and can connect to a teacher for a live one-to-one video session within 60 seconds at a click of a button, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day to day learning. Having won 5 National Awards from the government of India, Filo is one of the most leading education products in the public education sector.

Filo takes care of any gaps in a student's understanding throughout the year, making their daily learning process extremely effective. Which is reflected in their academic performance in a short period of time. Since students are the ones setting up the agenda for these instant-classes, it works as per every student's pace and understanding. Teachers are instantly matched by Filo's patented algorithms from 60,000 Filo experts based on the student's profile and needs.

With Filo, students can:

• Connect to a live teacher over a one-to-one video call, in under 60 seconds, 24x7 - yes even at 4 a.m. on Sunday
• Unblock their learning whenever they are stuck while self-studying at home
• Completely remove the problem of ‘shyness’ among students
• Inculcate a habit of asking questions in a personal one-to-one setup
• Improve performance by learning what they need at their pace
• Build confidence among students for peer conversations

Job Summary

We are looking for a proactive, student-focused and enthusiastic Associate – HP Calling – Govt. Partnership to engage with students and parents through phone calls and create awareness about the Filo app and its educational offerings. The role will involve explaining the features and benefits of the Filo app, guiding students on how to use the platform, and informing them about the various academic and competitive exam preparation resources available on the platform.

What you'll do

• Student Outreach & Calling: Make direct calls to students and parents to create awareness about the Filo app and its educational offerings.
• App Demonstration & Guidance: Explain the key features, benefits and usage of the Filo app and guide students on how to access and use the platform effectively.
• Competitive Exam Awareness: Explain to students that Filo provides preparation/coaching resources for competitive examinations such as JEE, NEET, SSC, CGL and other relevant competitive exams.
• Student Counselling: Understand students' academic requirements and guide them towards relevant learning and exam-preparation resources available through the Filo platform.
• Competitive Exam Knowledge: Develop a basic understanding of major competitive examinations and their purpose, enabling clear and accurate communication with students.
• Student Engagement: Motivate students to explore and regularly use the Filo app for their academic learning and competitive exam preparation.
• Data Management: Maintain accurate calling records, student information, follow-ups and daily activity reports using Excel and Google Sheets/spreadsheets.
• Follow-ups: Conduct timely follow-ups with students and parents to ensure continued engagement and successful adoption of the platform.
• Issue Resolution: Understand basic student queries related to the app and provide appropriate guidance or escape issues to the relevant internal team.
• Feedback Collection: Collect feedback from students and parents regarding their experience and requirements and share relevant insights with the internal team.

What we're looking for

• Communication Skills: Good verbal communication skills in Hindi and English with the ability to explain information clearly and confidently to students and parents.
• Basic Excel Knowledge: Basic knowledge of MS Excel and Google Sheets/spreadsheets, including maintaining data, updating records and preparing simple reports.
• Competitive Exam Knowledge: Basic understanding of competitive examinations such as JEE, NEET, SSC, CGL and other major competitive/government exams.
• Student Counselling Skills: Ability to understand students' requirements and explain suitable learning and coaching resources available on the Filo app.
• Technology Proficiency: Comfortable using mobile applications, web applications, Excel, Google Sheets and other basic digital tools.
• Empathy & Patience: Ability to communicate patiently and empathetically with students and parents from diverse backgrounds.
• Problem-solving Skills: Ability to understand student queries, provide appropriate information and guide them effectively.
• Student-focused Approach: Passion for education and a genuine desire to help students discover relevant learning opportunities.
• Adaptability: Ability to interact with different types of students and parents and adapt communication according to their needs.
• Education: Bachelor's degree in any discipline.
• Experience: 0–1 year of relevant experience. Freshers with good communication skills and basic knowledge of Excel and competitive exams can also be considered.
• Availability: Willingness to work 6 days a week, Monday to Saturday, from the office.