Associate Lead - Asset Management

Microland Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Microland Limited is hiring for an asset management and IT operations role in India. The candidate will ensure process compliance, SLAs, and zero client escalations while handling SIP contributions and asset tracking across PAN India.

The role requires B.E./B.Tech./MCA with ITIL knowledge and a strong focus on service delivery, as well as mentoring junior staff and coordinating with stakeholders.

Qualifications

• ITIL Intermediate Certificate highly desirable.
• B.E./B.Tech./MCA degree required.
• Experience in asset management and service delivery.
• Strong focus on customer-centric IT support.

Responsibilities

• Ensure compliance to processes and SLAs as per targets.
• Contribute to at least one customer SIP per quarter.
• Maintain 0 formal client complaints/escalations per year.
• Provide timely inputs and execution for SIPs each quarter.
• Maintain 100% compliance to service management processes.
• Avoid NC findings in process and audits.
• Respond promptly to emails and calls from supervisors/users.
• Effective time management and task closure.
• Ensure 100% compliance to Microland and client policies.
• Prevent information security, harassment violations.
• Raise security incidents immediately if gaps identified.
• Maintain zero NC findings in audits.
• Achieve SLAs/KPIs with green status.
• Provide proper handovers and updates for service delivery.
• Update asset databases and track asset movement accurately.
• Track in-use and spare assets across PAN India.
• Allocate assets via defined requests within timelines.
• Update files in real time (assets, PO tracer, rental tracker, etc.).
• Process AIU and vendor management tickets on top priority.
• Rerun rental assets to vendors to avoid cost issues.
• Supervise juniors, ensure delivery quality and onboarding.
• Provide day-to-day guidance and support for first-time resolution.

Skills

Asset Management

Asset Operation

Second Line Support

Customer Centricity

IT Technical Support Activities

Education

Engineer - B.E / B.Tech / MCA

Job description

Job Description :

Education Qualification :

Engineer - B.E / B.Tech / MCA

Skills :

Primary -> Functional | Asset Management | Asset Operation | 3 - Experienced
Secondary -> Functional | Asset Management | Billing | 3 - Experienced
Secondary -> Functional | IT Operations Management | Operational Procedures | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Data Related Skills | 3 - Experienced
Tertiary -> Behavioral | Microland Skills | Customer Centricity | 4 - Advanced
Tertiary -> Technology | IT Technical Support Activities | Second Line Support | 3 - Experienced

Certification :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

• 1. Ensure compliance to Process and SLA on all agreed deliverables as per the contractual targets/Goals and Objectives
• 2. Contribute and Participate in implementation of atleast 1 customer facing SIP per quarter
• 3. Ensure that Number of formal client complaints / escalation are 0 per year
• 4. Contribute and participate at least 1 SIP per quarter by providing timely inputs, suggestions and execution
• 5. Ensure 100% compliance to service management processes defined
• 6. Ensure Zero NC identified on deliverable during process and transaction audits
• 7. Ensure Timely response on mail/phone calls towards All queries/task of supervisor/end users.
• 8. Time management (reporting on time, minimum breaks and closing all given task on timely basis)
• 9. Ensure 100% Compliance to - Microland and Customer Policy, Procedure and Practices.
• 10. Ensure Zero breach/violation of information security, Harassment and Policy (Microland and Customer).
• 11. Raise Security Incident immediately if any gaps is identified.
• 12. Ensure Zero NC identified on deliverable during process and transaction audits.
• 13. Achieve SLAs / KPIs as per the program goals and objectives - All green status
• 14. Ensure proper hand over and updates are provided enabling effective service delivery.
• 15. Ensure 100% Asset database update-All the transaction for a particular asset must be update in master database at any point of time accurately.
• 16. Asset Tracking-Track all the in-use and spare assets across PAN India and ensuring necessary stock is available at any point of time.
• 17. Asset Allocation-Allocate the assets through appropriate request within the defined timeline.
• 18. Update All files/Folders on real time basis(Asst tool, PO tracer, Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc.
• 19. Process AIU, Vendors management tickets on top priority.
• 20. Rerun Rental assets to vendor on real time basis to avoid any cost related issue.
• 21. Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
• 22. Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.