Senior Analyst - Asset Management

Microland; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Microland in Mumbai is seeking a focused Asset & Configuration Management professional to manage hardware and software lifecycles, onboarding/offboarding, and procurement life cycle support. The role emphasizes ITIL processes and strong collaboration with ITSM teams.

The candidate should have ITIL Foundation, hands-on experience with ServiceNow or Remedy, and a track record of improving asset governance within IT operations in a banking or enterprise environment.

Qualifications

• Experience in Hardware and Software Asset Life Cycle Management.
• Knowledge of ITSM tools, namely ServiceNow and Remedy.
• ITIL Foundation certification or equivalent knowledge.
• Experience with onboard/offboard asset processes and procurement lifecycle.

Skills

Process knowledge

Aptitude

Communication

ITIL

IT Operations

Aptitude

Information Processing

Aptitude

Service Management

Service Catalogue Management

IT in Banking

Customer Support

Education

Bachelor's degree/diploma in computer science or information technology or equivalent

Tools

ServiceNow

Remedy

Job description

Education Qualification

Bachelor s degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Process | Asset and Configurtaion managment process | 2 - Knowledgeable
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Primary -> Technology | ITIL and IT Operations | 3 - Experienced
• Secondary -> Behavioral | Aptitude|Information Processing | 3 - Experienced
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Process | IT Service Management|Service Catalogue Management | 2 - Knowledgeable
• Secondary -> Domain | IT in Banking|Customer Support | 1 - Aware

Certification

Technology | ITIL Foundation

Technical Primary Skills

• 1. Experience in Hardware and Software Asset Life Cycle Management
• 2. User asset On Boarding and Off Boarding
• 3. New User Asset On Boarding and Off Boarding
• 4. Knowledge of Contract Management
• 5. Knowledge of Procurement Life Cycle
• 6. Knowledge of Project Management too usage
• 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy

Functional Primary Skills

• Asset Management
• Tagging and De-tagging of asset in Hardware Asset Management
• Entitlement Vs Usage of licenses
• User On Boarding and Off Boarding
• Contract renewal and negotiations
• Procurement Life Cycle
• Create a plan in MS Project
• Logging to the tool like Remedy or Service Now

Behavioral skills

• 1.Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others.
• Can communicate assertively and effectively
• Planning and Organizing
• 1.Establishes priorities that address the details and timelines needed to achieve the intended results; Is flexible and utilizes resources. communicates bad news, surprises early.
• 2.Able to identify critical path and plan for meeting the same
• Customer and Business Orientation
• 1.Understands customer needs and displays commitment towards meeting them.
• 2.Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers.
• 3. Has sound understanding of the customer s business and can communicate suggestions to the customer.
• 4.Understands business impact of process to customer. Responds to customers needs, questions and concerns in an accurate, effective, and timely manner.
• 5.Effectively and professionally works with upset customers, solving their problems