Senior Systems Engineer - IT Service Management

Infosys BPM; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Infosys BPM is seeking a skilled IT Asset Management professional to handle asset lifecycle and invoice management processes. The role requires collaboration across geographies, strong audit and compliance experience, and excellent communication skills.

Proficiency in ServiceNow, MS Excel, and KPI/SLA interpretation is essential. You will contribute to governance, cost control, and performance objectives within contract requirements.

Qualifications

• 2-4 years in IT Asset Lifecycle & Invoice Management.
• Experience in day-to-day Asset Management & Expense Management activities.
• Strong knowledge in HAM and Expense Management.
• Excellent written and verbal communication for interacting with customers.
• Experience with ServiceNow and vendor coordination.

Responsibilities

• Coordinate with cross-functional teams across geographies.
• Support IT audits such as ISO20K and ISO27K.
• Manage Compliance w.r.t IT Asset Management and Invoice Management.
• Interpret KPIs, SLAs and asset lifecycle metrics within contracts.
• Work as a team member or self-motivated contributor with minimal supervision.
• Handle multiple tasks in a fast-paced environment.

Skills

IT Asset Management

Asset Lifecycle

Invoice Management

MS Excel

Vendor coordination

ServiceNow

KPI tracking

SLA awareness

Compliance management

Asset governance

Education

BE

Tools

ServiceNow

MS Excel

Job description

Job Description

More than 2-4 years of relevant experience in IT Asset Lifecycle & Invoice Management processes.

Should be experienced in day-to-day Asset Management & Expense Management related activities

Should have strong knowledge in all areas of HAM and Expense Management

Excellent written, verbal and presentation skills for interacting with internal and external customers

Manage IT hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives.

Maintain company policies and processes.

Roles & Responsibilities

Should be flexible to work in different shift timings and coordinate with different teams across geographies.

Should be experienced in handling various IT audits ISO20K, 27K etc.

Experience in Compliance management w.r.t., IT Asset Management and Invoice Management

Extreme detail oriented in all aspects of work.

Ability to understand and interpret KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.

Ability to work as an effective team member as well as a self-motivated individual contributor. Proven ability to deliver high quality work on time and with minimal supervision, this role requires a self-starter.

Ability to multi-task and prioritize working in a fast-paced environment.

Expert level use of MS Excel in working with multiple large data sources to combine for use in problem resolution.

Focused on planning ahead and managing time well.

Strong bilingual skills (English) in both written and verbal communications.

Willing to put in extra time and effort in crisis situations.

Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers/ end users (third party maintenance vs OEM prepaid maintenance, lease contracts, and asset reuse

Understand differences between warranties and maintenances, and what supports what.

Experience in tracking of purchase orders information.

Knowledge and experience of working in Service Now

Vendor co-ordination & Interactions

Be a team player and have healthy relationship with all stake holders

Educational Requirement

BE

Preferred Skills

TIG->Standard TIG

Service Line

Computers & Communications Division