Associate- FSM

Valueonshore Advisors; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Keka Inc. in India is seeking a results-driven Sales/Customer Success Associate to manage the quote-to-cash lifecycle and ensure revenue growth.

You will lead outbound and inbound outreach, gather requirements, prepare quotations, and coordinate across sales, technical, billing, and service delivery teams to deliver timely, error-free execution while tracking milestones and reporting progress.

Qualifications

• Strong written and verbal English with stakeholder management.
• Proficiency in MS Excel; exposure to Salesforce/Power BI/SAP is a plus.
• Strong analytical and numerical reasoning; multitask under deadlines.
• Customer-first mindset with ownership and attention to detail.
• Telecom/IT industry experience preferred; CCNA a bonus.
• Comfortable meeting sales/retention targets and spotting cross-sell opportunities.

Responsibilities

• Act as the primary point of contact between customers and internal stakeholders across the quote-to-cash lifecycle.
• Drive proactive outreach on existing and potential accounts to meet or exceed sales and retention targets.
• Manage requirement gathering, quotation, pricing, order tracking, and fulfilment.
• Coordinate with Senior Sales Team, Technical, Billing, and Service Delivery teams to ensure timely, error-free execution.
• Track progress against timelines/milestones and provide regular status updates to customers and stakeholders.
• Use CRM tools to manage opportunities, and Excel/Power BI to generate sales, billing, and revenue reports.
• Identify upsell/cross-sell opportunities and proactively resolve customer issues.

Skills

English communication

Excel proficiency

CRM experience

Power BI familiarity

Sales mindset

Cross-sell ability

Stakeholder management

Education

Graduate/PG degree

Tools

Salesforce

Power BI

SAP

Job description

• Act as the primary point of contact between customers and internal stakeholders across the quote-to-cash lifecycle.
• Drive proactive outreach (calls/emails) on existing and potential accounts to meet or exceed sales and retention targets.
• Manage requirement gathering, quotation, pricing, order tracking, and fulfilment.
• Coordinate with Senior Sales Team, Technical, Billing, and Service Delivery teams to ensure timely, error-free execution.
• Track progress against timelines/milestones and provide regular status updates to customers and stakeholders.
• Use CRM tools (e.g., Salesforce) to manage opportunities, and Excel/Power BI to generate sales, billing, and revenue reports.
• Identify upsell/cross-sell opportunities and proactively resolve customer issues.

Required Skills and Experience

• Strong written and verbal communication in English, with confident stakeholder management.
• Good working knowledge of MS Excel; exposure to Salesforce, Power BI, or SAP is a plus.
• Strong logical, analytical, and numerical reasoning; comfortable multitasking under deadlines.
• Quick learner with a customer-first attitude, high attention to detail, and ownership mindset.
• Prior telecom/IT industry experience preferred; basic understanding of telecom products and networks a plus (CCNA a bonus).
• Comfortable working toward sales/retention targets, handling objections, and spotting cross-sell opportunities within accounts.

Education

• Graduate/Postgraduate from any discipline — technical or business background preferred, but not mandatory.