Walk-in | HCLTech Mega Walk-in Drive | 11 & 12th Nov| Customer Support - Voice

HCL Technologies Limited; Chennai; On-site; INR 279,000 - 391,000; Full time

Benefits offered by this job

Night shift allowances

Performance incentives

Career progression opportunities

Job summary

HCL Technologies Limited is seeking an experienced Customer Support Executive to join our inbound voice operations in Chennai. You will handle incoming calls, resolve queries, and provide accurate product information to ensure a smooth support experience.

Responsibilities include handling high-volume calls, diagnosing issues, and updating CRM records. The role requires 2–4 years of experience, strong English communication, and willingness to work night shifts in a fast-paced environment.

Qualifications

• Excellent verbal and written English communication skills.
• Ability to actively listen and understand customer needs.
• Experience in inbound voice support operations is preferred.
• Comfortable with night shifts and fast-paced calls.

Responsibilities

• Inbound Call Handling: Manage high-volume inbound customer calls efficiently while maintaining quality standards.
• Issue Resolution: Diagnose, troubleshoot, and resolve customer queries on first contact when possible.
• Customer Satisfaction: Maintain high CSAT and NPS scores across calls.
• System Logging: Update customer details and tickets in the CRM system.
• Escalation Management: Escalate complex issues to appropriate teams for timely resolution.
• Team Collaboration: Work with QA, trainers, and team leads to improve call handling.

Skills

Verbal Communication

Written Communication

Active Listening

Problem Solving

Team Collaboration

Education

Higher Secondary or Graduate

Tools

Salesforce

Zendesk

Job description

Walk-in Drive for Customer Support Executive / Sr. Executive Inbound Operations (Voice Process)

Work Location:Shollingnallur, Chennai

Shift - US Shift

Experience - 2 to 4 Years

Designation - Senior Process Executive

Interview Date: 11 & 12 Nov,26

Interview Timings: 11:00AM - 1:100PM

Interview Venue:

Sandhya Infocity Limited Navalur

• Registered Address:
  No.33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR), Navalur

HR SPOC: Suryapriya

Job Overview

We are looking for an experienced Customer Support Executive to join our inbound voice operations team in Chennai. In this role, you will handle incoming calls from customers, resolve queries, provide accurate product/service information, and deliver a smooth support experience.

Key Responsibilities

Inbound Call Handling: Manage high-volume incoming customer calls efficiently while maintaining quality standards and compliance protocols.

Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints or service requests on first contact (FCR) whenever possible.

Customer Satisfaction: Deliver excellent service to maintain high CSAT and NPS scores across calls.

System Logging: Accurately update customer details, interactions, call logs, and tickets in the CRM system.

Escalation Management: Escalate complex issues or unresolved queries to appropriate internal teams or team leads for timely resolution.

Team Collaboration: Work closely with quality analysts, trainers, and team leads to continuously improve call handling performance.

Requirements & Qualifications

Experience: 2 to 4 years of proven hands-on experience in inbound voice customer support operations (International or Domestic BPO background preferred).

Communication Skills: Excellent verbal and written English communication skills with clear pronunciation and active listening abilities.

Shift Flexibility: 100% comfortable working dedicated night shifts.

Problem-Solving Skills: Strong critical thinking, ability to multitask under pressure, and quick decision-making on live calls.

Technical Aptitude: Familiarity with CRM software (e.g., Salesforce, Zendesk), call center tools, and basic computer applications.

Education: Minimum Higher Secondary (10+2) or any Graduate degree.

Work Location & Benefits

Location: Chennai (On-site)

Perks: Night shift allowances, performance incentives, and career progression opportunities.