Walk-in | opportunities | Tech Mahindra Hyderabad | Voice Process |

Tech Mahindra Limited; Hyderabad; On-site; INR 179,000 - 234,000; Full time

Job summary

Tech Mahindra in Hyderabad is seeking an Associate Customer Support Voice to handle inbound and outbound calls with a focus on clear communication. The role requires strong English and Hindi skills, good articulation, and professional conduct. Training leads to permanent employment with standard shifts and rotational patterns based on gender.

Address: DivyaSree Omega Building, Tech Mahindra LTD. The position offers monthly take-home pay starting around 16,000 INR for freshers, with higher

Qualifications

• Undergraduate or graduate in any discipline with good communication skills.
• Excellent communication ability in English and Hindi.
• Strong verbal and written communication, tone, pronunciation, and clarity.

Responsibilities

• Handle inbound and outbound calls with professional communication.
• Adhere to login and production hours (Total 10:00 hrs; Production 9:00 hrs).
• Maintain punctuality and follow break schedules.

Skills

Communication skills

Verbal communication

Written communication

Problem solving

Education

Undergraduate/Graduate in any discipline

Job description

Job Title: Associate Customer Support Voice Location: Hyderabad Salary: Fresher - 16K Approx take-home (2.56 LPA)12 Months on Paper BPO exp - 18K Approx take-home (2.87 LPA)24 Months on Paper BPO exp - 21K Approx take - home (3.21 LPA)

Language Proficiency

• Mandatory: English & Hindi (90% volume)
• Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)
• SVAR 48 and Above

Qualifications & Applicant Specifications

• Undergraduate/Graduate in any discipline
• Excellent Communication Skills:
• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency
• Verbal: English & Hindi (primary)

Key Responsibilities

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:
• Total: 10:00 hrs
• Production: 9:00 hrs
• Maintain punctuality and follow break schedules
• Shift Timings:
• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Rounds of Interview:
HR Screening OPs Round SVAR Assessment Client Round
Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.
• Address: DivyaSree Omega Building, Block C, First Floor, Tech Mahindra LTD.