Associate - Call Center - Bengaluru - J P Tech Park - J Grades

Tata Capital; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

Tata Capital in Bengaluru (Whitefield) is seeking an Outbound Calling Agent with 1–3 years of telesales experience. You will engage with potential and existing customers to promote financial products and services, driving interactions and building long-term relationships.

Practical communication in English and Hindi is essential, with a focus on meeting targets, generating leads, and closing sales. The role is suited for a proactive, self-motivated individual in a fast-paced NBFC environment.

Qualifications

• Minimum 1 year of proven telesales experience.
• Excellent communication, negotiation, and relationship-building skills.
• Fluency in English and Hindi and any other regional language.

Responsibilities

• Build, develop, and manage a client portfolio and generate new business.
• Make outbound calls, emails, and conduct meetings to present tailored solutions.
• Present products, articulate value, and close sales for long-term contracts.
• Collaborate with Marketing and Customer Support to ensure client satisfaction.
• Maintain detailed CRM records of activities, pipelines, and performance metrics.
• Stay informed on industry trends and product updates to maintain a market edge.
• Handle customer queries professionally and elevate issues when needed.

Skills

English fluency

Hindi fluency

Communication

Negotiation

Relationship building

Job description

Job Description:

JOB DESCRIPTION

Job Title: -Outbound Calling Agent
Location: -Bangalore (Whitefield)
Experience: -1 to 3 years
Age Limit: - 32

Job Summary:

We are looking for enthusiastic and results-driven Outbound Calling Agents to join our dynamic NBFC team. In this role, you will engage with potential and existing customers to promote our diverse range of financial products and services while driving meaningful customer interactions and fostering long-term relationships.

Key Responsibilities:

1. Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities.
2. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions.
3. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts.
4. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback.
5. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information.
6. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge.
7. Handle customer queries professionally and elevate issues when necessary.

Requirements:

Minimum 1 year of proven Telesales experience as representative or in a similar sale.

1. Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their needs.
2. Fluency in English and Hindi and any other regional language.
3. Ability to persuade and negotiate effectively.
4. Strong self-motivation and goal-oriented mindset, with the ability to work both independently and collaboratively within a fast-paced environment.
5. Adaptability to adjust sales tactics based on client feedback and evolving market demands.

Preferred Skills:

Prior experience in, call centre outbound sales in Banking or Non-Banking sector.