Call Center Associate

Tata Capital Finance Ltd; Bengaluru; On-site; INR 223,000 - 357,000; Full time

Job summary

Tata Capital Finance Ltd is seeking an Associate - Call Center in Bengaluru to build and nurture a client portfolio, drive leads, and present tailored financial solutions. The role involves outreach via calls, emails, and in-person meetings, with close collaboration with Marketing and Support teams.

Ideal candidates will manage relationships, articulate product value, and maintain accurate CRM records while staying informed about industry trends and competitors to sustain a competitive edge.

Responsibilities

• Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities
• Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions
• Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts
• Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback
• Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information
• Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge
• Handle customer queries professionally and escalates issues when necessary

Job description

Associate - Call Center - Bengaluru - J.P. Tech Park - J Grades

Key Responsibilities:

• Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities
• Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions
• Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts
• Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback
• Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information
• Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge
• Handle customer queries professionally and escalates issues when necessary