Associate

Globiva; Gurugram District; On-site; INR 167,000 - 290,000; Full time

Job summary

Globiva in Gurugram is hiring a Customer Care Executive to handle customer calls and respond to inquiries via phone. You will resolve complaints professionally, maintain CRM records, and follow up to close pending issues.

Freshers and experienced candidates are encouraged to apply. This is a full-time BPM/BPO role in the Customer Success, Service & Operations department with immediate joiner preference.

Qualifications

• Minimum qualification: 12th Pass/ Graduate.
• Good communication skills.
• Freshers and experienced candidates are encouraged to apply.

Responsibilities

• Handle customer calls.
• Respond to customer queries via phone
• Resolve customer complaints in a professional and timely manner.
• Maintain customer records and update CRM systems.
• Follow up with customers to resolve pending issues.

Skills

Communication skills

Freshers welcome

Education

12th Pass/ Graduate

Job description

Role & responsibilities

Greetings

PROFILE: Customer care executive

Responsibilities

• Handle customer calls.
• Respond to customer queries via phone
• Resolve customer complaints in a professional and timely manner.
• Maintain customer records and update CRM systems.
• follow up with customers to resolve pending issues.

Eligibility criteria

• Minimum qualification: 12th Pass/ Graduate
• Good communication skills.
• Freshers and experienced candidates are encouraged to apply.

Salary

• Fresher -15K to 18k
• Experienced - upto 26k

Its depend on the interview

Type: BPM / BPO Department: Customer Success, Service & Operations Employment

Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate /immediate joiner needed

Immediate joiners preferred