Assistant Vice President

EXL; Maharashtra; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

EXL is seeking an experienced Operations leader to oversee the Employee Benefit team in a dynamic, compliance-driven environment. The role emphasizes efficient processing, policy development, and strategic collaboration with product, marketing, and sales teams.

The candidate should bring 10–12 years of operations experience in Employee benefits or related fields, strong leadership, data analysis, and stakeholder management skills to drive performance and policy improvements.

Qualifications

• Bachelor's degree in business administration, finance, or related field.
• 10–12 years of experience in operations with focus on Employee benefits or similar products.
• Strong leadership skills with experience managing teams of professionals.
• Excellent communication and interpersonal skills for internal and external stakeholders.
• Demonstrated ability to analyze and interpret data to drive business decisions.
• Strong organizational and project management skills to prioritize multiple tasks.

Responsibilities

• Oversee day-to-day operations of the Employee benefit team, including transaction processing and customer service.
• Ensure processing is timely and accurate to meet or exceed SLAs.
• Develop and implement operational policies to improve efficiency and streamline processes.
• Collaborate with leadership to develop strategic plans for departmental goals.
• Monitor operational metrics and make data-driven decisions.
• Manage and develop a team of operations professionals with performance reviews.
• Build and maintain relationships with internal stakeholders to meet operational needs.
• Coordinate with external partners to ensure regulatory compliance and policy adherence.

Skills

Leadership

Communication

Data analysis

Project management

Stakeholder management

Regulatory knowledge

Employee benefits domain

Lean Six Sigma

Education

Bachelor's degree in business administration, finance, or a related field

Job description

Responsibilities

• Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control
• Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
• Develop and implement operational policies and procedures to improve efficiency and streamline processes
• Work closely with the team and leadership of Employee benefit Operations to develop and implement strategic plans to achieve departmental goals and objectives
• Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions
• Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations
• Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are met
• Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies

Qualifications

• Bachelor's degree in business administration, finance, or a related field
• Minimum of 10-12 years of experience in operations, with a focus on Employee benefit or similar products
• Strong Leadership Skills, With Experience Managing Teams Of Professionals
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
• Demonstrated ability to analyze and interpret data to drive business decisions
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Knowledge of Employee benefit products and regulations, as well as experience working with Employee benefit platforms and systems
• Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus