Senior Associate, Benefits Admin (EMEA)

Amgen Technology; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amgen Technology in Hyderabad, India seeks a Senior Associate, Benefits to support administration, compliance, and day-to-day operations of employee benefits programs across the region. You will ensure accurate plan administration and a smooth employee experience while coordinating with HR, payroll, finance, legal, and vendors.

The role covers benefit enrolments, lifecycle events, and data integrity, with emphasis on partner management, compliance governance, and improvements through Open

Qualifications

• 4-7 years of experience in benefits-related roles.
• Experience in regional or global benefits programs preferred.
• Knowledge of statutory frameworks and tax considerations.
• Experience with HRIS platforms and vendor management.

Responsibilities

• Oversee day-to-day administration of benefit plans across health, dental, life, disability and retirement programs.
• Serve as primary contact for employees and HR partners on benefit inquiries and enrolments.
• Manage enrolments, life events, updates in HR systems and vendor platforms.
• Partner with Payroll to support benefit deductions and reconciliation activities.
• Maintain accurate benefits records and ensure data integrity across systems.

Skills

Benefits Administration

Vendor Management

Compliance Governance

Data Analysis

Process Documentation

Education

Bachelor's degree in HR/Business/Finance/Commerce or related

Tools

Workday

ServiceNow

Excel

PowerPoint

Job description

Job Summary

The Senior Associate, Benefits supports the administration, compliance, and day-to-day operations of employee benefits programs for the assigned EMEA region. This role is responsible for ensuring accurate plan administration, a seamless employee experience, strong vendor performance, and adherence to local statutory and regulatory requirements. The position partners closely with HR, Payroll, Finance, Legal, vendors, brokers, and external advisors to deliver high-quality benefits services and drive operational excellence across regional benefit offerings.

Responsibilities

Benefit Administration Operations

• Oversee day-to-day administration of benefit plans including health, dental, life insurance, disability, retirement/pension plans, wellness programs, statutory benefits, and region-specific employee benefit programs.
• Serve as a primary point of contact for employees, managers, and HR partners regarding benefit enquiries, eligibility requirements, enrolments, life events, and issue resolution.
• Manage benefit enrolments, dependent updates, life-event changes, leaves of absence, and terminations while ensuring timely and accurate updates in HR systems and vendor platforms.
• Partner with Payroll teams to support benefit deductions, taxable benefit processing, reconciliation activities, and issue resolution.
• Maintain accurate employee benefits records and ensure data integrity across internal systems and third-party administrator platforms.
• Support employee onboarding and offboarding activities related to benefits administration.

Vendor Partner Management

• Partner with benefit providers, insurers, pension administrators, wellness vendors, brokers, and third-party administrators to resolve operational issues and ensure effective service delivery.
• Monitor vendor performance against service level agreements (SLAs) and elevate issues as appropriate.
• Review and validate eligibility files, vendor reports, invoices, and benefit-related data to ensure accuracy and completeness.
• Support annual plan renewals, vendor transitions, implementation of new programs, and operational enhancements.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of employee and operational issues.

Compliance Governance

• Ensure benefits programs are administered in accordance with local statutory, tax, regulatory, and data privacy requirements.
• Maintain audit-ready documentation including policies, standard operating procedures (SOPs), process documentation, and benefits records.
• Support internal and external audits by providing accurate documentation, reports, and supporting evidence.
• Ensure adherence to established controls, governance standards, and operational procedures.
• Identify and elevate potential compliance risks and support remediation efforts as needed.

Employee Experience Communication

• Support the development and delivery of employee benefit communications, enrolment materials, employee guides, Knowledge Articles, FAQs, and intranet content.
• Facilitate benefit-related onboarding and offboarding communications and employee education initiatives.
• Partner with HR stakeholders to improve employee understanding and awareness of available benefits programs.
• Support resolution of complex employee benefit inquiries while maintaining a high level of customer service.
• Identify opportunities to enhance employee experience and simplify benefit processes.

Projects Continuous Improvement

• Contribute to annual Open Enrollment planning, execution, and post-enrolment activities.
• Support benefits-related projects including process improvements, vendor implementations, operational transitions, and technology enhancements.
• Analyze operational trends, employee inquiries, and vendor performance metrics to identify process improvement opportunities.
• Participate in initiatives focused on service delivery excellence, process standardization, and operational efficiency.
• Support knowledge management activities including updates to procedures, training materials, and operational documentation.

Basic Qualifications and Experience

• Bachelor's degree in Human Resources, Business Administration, Finance, Commerce, or a related discipline.
• 4-7 years of overall experience, with at least 3 years in Benefits Administration, Benefits Operations, Total Rewards Operations, HR Shared Services, or Employee Benefits Consulting.
• Experience supporting regional or multinational employee benefits programs in a global organization.
• Strong understanding of employee benefits administration, statutory frameworks, and tax considerations.
• Experience working with HRIS platforms such as Workday and case management tools such as ServiceNow.
• Experience partnering with global vendors, insurers, brokers, third-party administrators, and cross-functional stakeholders.
• Experience supporting Open Enrollment, plan renewals, benefits implementations, or vendor transitions.
• Experience maintaining compliance, supporting audits, and managing operational controls within a benefits environment.

Skills

Functional Skills

• Benefits Administration Operations
• Vendor Third-Party Administrator Management
• Benefits Compliance Governance
• Employee Benefits Lifecycle Management
• Open Enrollment Administration
• Benefits Data Validation Reconciliation
• Process Documentation SOP Management
• Payroll Coordination
• Operational Excellence Continuous Improvement

Technical Skills

• Workday
• ServiceNow
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Office Suite
• HR Systems and Vendor Platforms

Professional Skills

• Strong stakeholder management and collaboration skills
• Excellent written and verbal communication skills
• Strong customer service and employee experience mindset
• Attention to detail and commitment to accuracy
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical problem-solving capabilities
• Ability to work effectively across global teams and time zones
• Adaptability and ability to navigate complex organizational environments

Preferred Qualifications

• Experience supporting multi-country benefits programs.
• Experience working in a shared services, global business services (GBS), or global capability center (GCC) environment.
• Exposure to benefits consulting, insurance administration, pension administration, or vendor management environments.
• Familiarity with process improvement methodologies and operational excellence practices.