Associate Vice President (AVP) of Client Success

Vensure Employer Solutions; Dadri; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Vensure is seeking an Associate Vice President (AVP) of Client Success to lead regional teams, drive client satisfaction, and optimize service operations across the nationwide footprint. The role emphasizes strategic leadership, performance management, and cross‑department collaboration to strengthen client partnerships and ensure proactive health and renewal forecasting.

Regular on-site presence and occasional domestic travel support the role, with a focus on safeguarding systems access and

Qualifications

• Bachelor's degree or equivalent with 4+ years in PEO/ASO/HCM or similar
• Experience managing teams and service operations
• Experience with client relationships and renewal management

Responsibilities

• Provide leadership and oversight for all team members in the region, including performance management and coaching
• Collaborate with executive leadership to refine processes and strategic initiatives
• Manage relationships with regional clients and act as trusted escalation point
• Oversee client health and retention, monitor trends, advise on products/services
• Lead renewal forecasting and pipeline management for the region
• Ensure on-site collaboration and secure access to systems; travel as required

Skills

Leadership

Strategic planning

Client relationship management

Team coaching

KPI tracking

Communication

Education

College degree or equivalent

CPP certification (preferred)

Tools

Microsoft Office suite

Job description

Position

Associate Vice President (AVP) of Client Success — Provides strategic leadership to regional success teams, driving operational excellence, client satisfaction, and organizational efficiency across a nationwide footprint. Oversees managers and high‑impact service functions, manages relationships with key clients, and acts as a strategic partner in optimizing processes, strengthening compliance, and enhancing cross‑departmental collaboration.

Essential Duties and Responsibilities

• Provide leadership and oversight for all team members within the assigned region, including performance management, KPI monitoring, coaching, and ongoing training and development.
• Collaborate with executive leadership to design, implement, and refine organizational processes, procedures, and strategic initiatives that enhance service operations.
• Manage and cultivate strong relationships with regional clients, acting as a trusted escalation contact and ensuring successful, long‑term partnerships.
• Oversee client health and retention efforts, including monitoring weekly trends, consulting on products and services, and ensuring proactive client maintenance.
• Provide leadership to managers, ensuring consistent operational performance and alignment with organizational goals across the nationwide service structure.
• Develop and implement strategies and policies that support operational efficiency, scalability, and service excellence.
• Train, coach, and communicate effectively with departmental employees, ensuring clarity, alignment, and continuous development across the team.
• Collaborate cross‑functionally with departmental leaders, mentors, and new clients, contributing to the growth and development of managers and the overall service infrastructure.
• Lead renewal forecasting and pipeline management, ensuring accuracy and visibility into renewal timing, risk, and expansion opportunities.
• Ensure the Client Success team proactively monitors usage, feature adoption, and engagement trends to identify growth and risk signals.
• Regular, on‑site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement.
• Some domestic travel may be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases public transportation.

Marginal Functions

• Build, maintain, and promote relationships with team members, peers across disciplines, and other company team members to ensure effective coordination of communications and services affecting clients.
• Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
• Strong time‑management skills, with the ability to prioritize effectively in a fast‑paced environment.
• Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
• Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
• Sound decision‑making abilities, including evaluating complex information and determining appropriate actions.
• Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.
• Proven leadership skills, including the ability to train, mentor, and develop high‑performing teams.
• High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.
• Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

Education & Experience

• College degree required or at least four (4) years of PEO, ASO, HCM, multistate experience preferred, or an equivalent combination of experience, skills, and education (including other relevant non‑traditional degree programs or job training programs).
• At least two (2) years of management experience required.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Required Licenses and/or Certifications

• Certified Payroll Professional (CPP) preferred.

Created By J.Gjika and A.Longo — March 2, 2026 — Version 1

#VensureHRIndia

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.