Benefits Operations Manager

usemultiplier.com; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

usemultiplier.com in Bengaluru is seeking a Benefits Operations Manager to own day-to-day ben-admin platforms (Employee Navigator, BSwift) and lead enrollment, data integrity, and carrier relationships for the US market.

You will collaborate with Benefits, Operations, Payroll, Finance, and EOR teams to scale benefits operations globally, ensure compliance, and optimize processes during peak periods.

Qualifications

• 5+ years in US benefits administration / benefits operations.
• Hands-on experience with Employee Navigator and/or bswift, configuration and enrollment.
• Strong working knowledge of US benefits carriers and feeds.
• Solid grasp of ACA, ERISA, COBRA, HIPAA, Section 125 compliance.
• Experience managing carrier and broker relationships and renewals.
• Comfort with carrier invoice reconciliation and data accuracy with Finance.
• Detail-oriented, organized, calm during open enrollment and high-volume periods.
• Strong communication across internal teams, brokers, and carriers.
• Experience standing up or migrating ben-admin platforms; global exposure.
• Familiarity with benefits data integrations (e.g. Noyo) and payroll handoffs.
• Background in a scaleup building benefits operations from the ground up.

Responsibilities

• Own day-to-day ben-admin platforms (Employee Navigator, bswift): config, plan setup, eligibility, open enrollment.
• Manage enrollment, life-events, terminations, and EDI workflows with speed and accuracy.
• Keep benefits data clean and reconciled across ben-admin, payroll, and carrier systems.
• Build and maintain relationships with US carriers and brokers; handle escalations.
• Coordinate plan renewals, new rollouts, and carrier communications.
• Run monthly carrier invoice reconciliation and support audits.
• Ensure ACA/ERISA/COBRA/HIPAA/Section 125 compliance and filings.
• Operationalise benefits for EOR employees and document scalable SOPs.
• Surface trends and risks to Benefits leadership and drive improvements.

Skills

US benefits domain expertise

Carrier and broker relationships

Benefits compliance knowledge

Data reconciliation and accuracy

Open enrollment management

Communication across teams

Scaleup operations experience

Global/multi-country benefits exposure

Education

Bachelor’s degree or equivalent

Tools

Employee Navigator

bswift

Noyo

EDI feeds

Job description

About Job

As Benefits Operations Manager, you own the day-to-day operational engine behind our benefits offering, with primary responsibility for the US market. You manage the platforms, carriers, brokers, and processes that get employees enrolled accurately, keep data clean across systems, and ensure billing and compliance are airtight.

You're hands-on with the tools of the trade — Employee Navigator and bswift — and you know how US carriers like Cigna and the major medical, dental, vision, and ancillary providers actually operate. You partner closely with our Benefits lead, Operations, Payroll, Finance, and our EOR teams to deliver a benefits experience that scales as we grow.

Skills & Qualification

• 5+ years in US benefits administration / benefits operations, ideally in a brokerage, EOR/PEO, ben-admin vendor, or high-growth HR tech environment.

• Hands-on experience with Employee Navigator and/or bswift — configuration, enrollment events, and EDI feeds (not just end-user familiarity).

• Strong working knowledge of US benefits carriers — Cigna and the major medical/dental/vision/ancillary providers — and how their feeds, enrollment, and billing work in practice.

• Solid grasp of US benefits compliance: ACA, ERISA, COBRA, HIPAA, Section 125.

• Experience managing carrier and broker relationships, including escalations and renewals.

• Comfort with carrier invoice reconciliation and partnering with Finance/Payroll on data accuracy.

• Detail-obsessed, organised, and calm running open enrollment and high-volume periods.

• Strong communication skills across internal teams, brokers, and carriers.

• Experience standing up or migrating ben-admin platforms.

• Exposure to global/multi-country benefits beyond the US.

• Familiarity with benefits data integrations (e.g. Noyo) and payroll system handoffs.

• Background in a scaleup where you helped build benefits operations from the ground up.

Responsibilities

Benefits administration & platforms

• Own day-to-day operations across our ben-admin platforms — Employee Navigator and bswift — including configuration, plan setup, eligibility rules, and open enrollment events.

• Manage enrollment, life-event changes, terminations, and evidence-of-insurability workflows with accuracy and speed.

• Keep benefits data clean and reconciled across ben-admin, payroll, and carrier systems.

Carrier & broker management

• Own relationships with US carriers (e.g. Cigna and other medical, dental, vision, life, disability, and ancillary providers) and brokers.

• Manage EDI/carrier feeds, troubleshoot discrepancies, and drive timely resolution with carrier reps.

• Coordinate plan renewals, new plan rollouts, and carrier escalations.

Billing, reconciliation & compliance

• Run monthly carrier invoice reconciliation, resolve discrepancies, and partner with Finance on accuracy.

• Ensure US benefits compliance — ACA, ERISA, COBRA, HIPAA, Section 125, and required filings/notices.

• Maintain audit-ready documentation and support internal and external audits.

EOR benefits delivery & process

• Operationalise benefits for EOR employees, ensuring a smooth enrollment experience at onboarding.

• Build and document scalable processes, SOPs, and controls as we grow volume and coverage.

• Surface trends, risks, and improvement opportunities to Benefits leadership.