Assistant Vice President

ExlService Holdings, Inc.; Pune District; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

EXL Talent Acquisition Team in Pune is seeking a Senior Leader to oversee the Employee Benefit Operations team, ensuring timely, accurate processing and high-quality service. You will shape policies, drive strategic plans, and manage a diverse team while coordinating with product, marketing and sales.

Regulatory compliance and process improvement experience are essential. The role requires 10–12 years in operations focused on Employee benefits, strong leadership, and exceptional communication

Qualifications

• Bachelor's degree in business administration, finance, or a related field.
• 10–12 years of experience in operations with a focus on Employee benefit or similar products.
• Strong leadership skills with experience managing teams of professionals.
• Excellent communication and interpersonal skills for internal and external stakeholders.
• Demonstrated ability to analyze and interpret data to drive business decisions.
• Strong organizational and project management skills with the ability to prioritize and manage multiple tasks.
• Knowledge of Employee benefit products and regulations, as well as experience with Employee benefit platforms and systems.
• Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus.

Responsibilities

• Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control.
• Ensure processing is completed timely and accurate, with a focus on meeting or exceeding service level agreements.
• Develop and implement operational policies and procedures to improve efficiency and streamline processes.
• Work with leadership of Employee benefit Operations to develop strategic plans to achieve departmental goals and objectives.
• Monitor and analyze operational metrics to identify areas for improvement and data-driven decisions.
• Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations.
• Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams.
• Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies.

Skills

Leadership

Stakeholder management

Data analysis

Communication

Project management

Process improvement

Relationship building

Education

Bachelor's degree in business administration, finance, or related field

Job description

Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control

Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements

Develop and implement operational policies and procedures to improve efficiency and streamline processes

Work closely with the team and leadership of Employee benefit Operations to develop and implement strategic plans to achieve departmental goals and objectives

Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions

Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations

Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are met

Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies

Qualifications:

• Bachelor's degree in business administration, finance, or a related field
• Minimum of 10-12 years of experience in operations, with a focus on Employee benefit or similar products
• Strong leadership skills, with experience managing teams of professionals
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
• Demonstrated ability to analyze and interpret data to drive business decisions
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Knowledge of Employee benefit products and regulations, as well as experience working with Employee benefit platforms and systems
• Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus

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