Assistant Manager - Benefits Support Management

Artex Risk Solutions; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Artex Risk Solutions in Mumbai seeks an experienced AM/DM to lead and optimize insurance operations. You will coordinate with branch leadership and stakeholders to design processes, roll out tools, and align teams with strategic goals.

Responsibilities include driving performance, managing a 25–30 person team, conducting regular reviews, mitigating risks, and reporting metrics. Strong communication, initiative, and executive presence are essential for success.

Qualifications

• Excellent written and oral communication across platforms.
• Strong leadership with initiative.
• Sharp critical thinking to analyze complex problems.
• Logical thinking for informed decisions.
• Executive presence to inspire trust.

Responsibilities

• Coordinate with onshore and domestic partners to ensure timely project delivery.
• Identify potential risks early and implement mitigation.
• Work with leadership to refine strategies and drive continuous improvement.
• Lead performance reviews and provide constructive feedback.
• Manage a 25–30 person team and resolve conflicts.
• Report and analyze performance metrics.
• Foster culture of collaboration and accountability.

Skills

Communication

Leadership

Critical thinking

Problem solving

Executive presence

Education

Bachelor

Job description

Job Summary

The AM/DM will collaborate with branch leadership and stakeholders to assess operational needs, research best practices, and support the design and rollout of new processes and tools. Act as liaison between branch leadership and teams to align goals, ensure clear communication, and drive consistent performance.

Responsibilities

• Ensure projects are executed accurately and within established timelines, by coordinating with various onshore and domestic partners.
• Identify and address potential challenges early to minimize risks and maintain smooth, productive operations.
• Collaborate with leadership to refine strategies and drive continuous improvement.
• Participate in integration meetings and host feedback sessions to enhance performance.
• Conduct regular performance reviews as per organizational guidelines, ensuring timely evaluations and constructive feedback.
• Exhibit strong people management to keep the team motivated, skilled, and effective in delivering results.
• Handle the team size of about 25 to 30 people.
• Navigate and resolve conflicts efficiently.
• Collaborate professionally with a diverse team.
• Present new ideas assertively and proactively.
• Responsible for reporting and analysis.
• Foster a culture of collaboration, accountability, and engagement.
• Persuade stakeholders to meet job requirements within pre-established timeframes.

Requirements

• A candidate should have excellent written and oral communication skills, essential for clearly conveying ideas across various platforms and audiences.
• A candidate should have high confidence that equips them to take initiative, embrace challenges, and lead effectively.
• A candidate should possess strong critical thinking skills which enables them to systematically process complex problems, identify assumptions, and assess argument validity.
• A candidate should possess logical thinking skills to navigate complex problems and make informed decisions in a professional environment.
• A candidate should have executive presence, a critical quality that combines confidence, poise, and authenticity to inspire trust and command respect in professional settings.

Qualifications

• 5+ years of experience in insurance operations (US Health and Benefits), with at least 3+ years in a leadership role.
• Education - Bachelor