Assistant Manager - Benefits Support Management

Artex Risk Solutions; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Artex Risk Solutions is seeking a People & Process Manager in Pune to lead a 15-25 member team, driving operational excellence and a high-performance culture. You will collaborate with branch leadership to assess needs, design new processes and tools, and ensure aligned goals and clear communication across onshore and domestic partners.

The role focuses on timely project execution, risk mitigation, and continuous improvement, with a strong emphasis on reporting, engagement, and conflict

Qualifications

• Bachelor's degree required.
• 5+ years in US Health and Benefits insurance operations.
• 3+ years in a leadership role.
• Excellent written and spoken communication.

Responsibilities

• Collaborate with branch leadership and stakeholders to assess operational needs, research best practices, and support the design and rollout of new processes and tools.
• Act as liaison between branch leadership and teams to align goals, ensure clear communication, and drive consistent performance.
• Ensure projects are executed accurately and within established timelines, by coordinating with various onshore and domestic partners.
• Identify and address potential challenges early to minimize risks and maintain smooth, productive operations.
• Collaborate with leadership to refine strategies and drive continuous improvement.
• Participate in integration meetings and host feedback sessions to enhance performance.
• Conduct regular performance reviews as per organizational guidelines, ensuring timely evaluations and constructive feedback.
• Exhibit strong people management to keep the team motivated, skilled, and effective in delivering results.
• Handle the team size of about 25 to 30 people.
• Navigate and resolve conflicts efficiently.
• Collaborate professionally with a diverse team.
• Present new ideas assertively and proactively.
• Responsible for reporting and analysis.
• Foster a culture of collaboration, accountability, and engagement.

Skills

Leadership

Communication

Change management

Stakeholder engagement

People management

Education

Bachelor

Job description

Job Summary

The AM/DM will collaborate with branch leadership and stakeholders to assess operational needs, research best practices, and support the design and rollout of new processes and tools. Act as liaison between branch leadership and teams to align goals, ensure clear communication, and drive consistent performance. The People & Process Manager will lead a team of 15-25 professionals, driving operational excellence and fostering a high-performance culture.

Responsibilities

• Collaborate with branch leadership and stakeholders to assess operational needs, research best practices, and support the design and rollout of new processes and tools.
• Act as liaison between branch leadership and teams to align goals, ensure clear communication, and drive consistent performance.
• Ensure projects are executed accurately and within established timelines, by coordinating with various onshore and domestic partners.
• Identify and address potential challenges early to minimize risks and maintain smooth, productive operations.
• Collaborate with leadership to refine strategies and drive continuous improvement.
• Participate in integration meetings and host feedback sessions to enhance performance.
• Conduct regular performance reviews as per organizational guidelines, ensuring timely evaluations and constructive feedback.
• Exhibit strong people management to keep the team motivated, skilled, and effective in delivering results.
• Handle the team size of about 25 to 30 people.
• Navigate and resolve conflicts efficiently.
• Collaborate professionally with a diverse team.
• Present new ideas assertively and proactively.
• Responsible for reporting and analysis.
• Foster a culture of collaboration, accountability, and engagement.

Requirements

• A candidate should have excellent written and oral communication skills, essential for clearly conveying ideas across various platforms and audiences.
• A candidate should have high confidence that equips them to take initiative, embrace challenges, and lead effectively.
• A candidate should possess strong critical thinking skills which enables them to systematically process complex problems, identify assumptions, and assess argument validity.
• A candidate should possess logical thinking skills to navigate complex problems and make informed decisions in a professional environment.
• A candidate should have executive presence, a critical quality that combines confidence, poise, and authenticity to inspire trust and command respect in professional settings.

Qualifications

• Education- Bachelor
• 5+ years of experience in insurance operations (US Health and Benefits), with at least 3+ years in a leadership role.