Assistant Store Manager

Orange Umbrella; Bengaluru, Mumbai; On-site; INR 279,000 - 391,000; Full time

Job summary

Orange Umbrella in Bengaluru is seeking a candidate for a role focused on Customer Experience & Engagement and Store Operations. The position targets retail/clinic environments with emphasis on greeting customers, guiding them through consultations, and explaining treatment plans and products.

Only male candidates are preferred; candidates from apparels, footwear, cosmetics, perfumes, beauty sectors are desirable.

Responsibilities

• Ensure every customer is welcomed and guided through their visit in a warm and professional manner.
• Understand customer concerns and support them through consultations and their treatment journey.
• Assist in explaining treatment plans, product usage, and recommendations.
• Drive customer satisfaction, retention, and repeat visits.
• Handle customer queries, concerns, and escalations effectively.
• Ensure consistent follow-ups and engagement for a seamless customer experience.
• Conduct outbound calling to prospective and existing customers for appointment confirmations, follow-ups, customer engagement, retention, and service recovery.
• Reconnect with missed leads, no-shows, and inactive customers to improve store footfall and conversion.
• Coordinate with customers over phone calls, WhatsApp, and CRM tools to ensure timely communication and follow-ups.
• Maintain high standards of customer communication and relationship management.
• Ensure smooth day-to-day store/clinic operations.
• Manage store opening/closing activities, hygiene, and overall upkeep.
• Supervise and guide the team, including Hair Coaches and support staff.
• Manage appointments, walk-ins, and customer escalations efficiently.
• Coordinate with doctors, backend teams, and cross-functional stakeholders.
• Maintain shift rosters and ensure team productivity and discipline.
• Monitor customer service standards and ensure adherence to SOPs.

Job description

Noted : We are looking the candidate must be retail industries only. Preferred candidates must be from Apparels, footwear,cosmetics,perfumes,beauty,

No FMCG, Manufacturing, hotel industries can't be consider

Only Male Candidates

Role & responsibilities

Customer Experience & Customer Engagement

• Ensure every customer is welcomed and guided through their visit in a warm and professional manner.
• Understand customer concerns and support them through consultations and their treatment journey.
• Assist in explaining treatment plans, product usage, and recommendations.
• Drive customer satisfaction, retention, and repeat visits.
• Handle customer queries, concerns, and escalations effectively.
• Ensure consistent follow-ups and engagement for a seamless customer experience.
• Conduct outbound calling to prospective and existing customers for appointment confirmations, follow-ups, customer engagement, retention, and service recovery.
• Reconnect with missed leads, no-shows, and inactive customers to improve store footfall and conversion.
• Coordinate with customers over phone calls, WhatsApp, and CRM tools to ensure timely communication and follow-ups.
• Maintain high standards of customer communication and relationship management.

Store Operations & Team Management

• Ensure smooth day-to-day store/clinic operations.
• Manage store opening/closing activities, hygiene, and overall upkeep.
• Supervise and guide the team, including Hair Coaches and support staff.
• Manage appointments, walk-ins, and customer escalations efficiently.
• Coordinate with doctors, backend teams, and cross-functional stakeholders.
• Maintain shift rosters and ensure team productivity and discipline.
• Monitor customer service standards and ensure adherence to SOPs.

Preferred candidate profile