Assistant Store Manager/ Customer Service | Thane/ Pune/Nagpur

Acute Vision Consultant; Nagpur District, Thane, Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Acute Vision Consultant is seeking an Assistant Store Manager to support the Experience Center operations, drive customer engagement, and lead the Client Servicing team. The role emphasizes delivering exceptional service and achieving sales targets in a fast-paced retail healthcare setting.

The candidate should have 2–6 years of retail/wellness/customer-facing experience, with at least 1 year in team handling, and strong CRM & data reporting capabilities.

Qualifications

• Deliver an excellent customer experience throughout the consultation and treatment journey.
• Handle customer queries, escalations, follow-ups, and retention activities.
• Manage calls, WhatsApp, CRM communication, missed leads, and no-shows.
• Drive customer satisfaction, repeat visits, and conversions.
• Manage daily Experience Center operations, hygiene, appointments, and walk-ins.
• Lead, coach, and monitor the performance of Client Servicing Consultants and support staff.
• Manage rosters, discipline, productivity, and SOP adherence.
• Coordinate with doctors and internal teams for smooth operations.
• Support achievement of store revenue and business targets.
• Drive footfall, conversions, retention, and upselling opportunities.
• Track key performance metrics and take corrective actions.
• Support local marketing and customer engagement initiatives
• Maintain daily MIS, CRM updates, and customer follow-up records.
• Monitor inventory and ensure timely replenishment.
• Track store performance and share regular updates with the Store / Cluster Manager.

Responsibilities

• 1. Customer Experience & EngagementDeliver an excellent customer experience throughout the consultation and treatment journey.
• 2. Customer Queries & RetentionHandle customer queries, escalations, follow-ups, and retention activities.
• 3. Communications & LeadsManage calls, WhatsApp, CRM communication, missed leads, and no-shows.
• 4. Sales & ConversionsDrive customer satisfaction, repeat visits, and conversions.
• 2. Store Operations & Team ManagementManage daily Experience Center operations, hygiene, appointments, and walk-ins.
• Lead, coach, and monitor the performance of Client Servicing Consultants and support staff.
• Manage rosters, discipline, productivity, and SOP adherence.
• Coordinate with doctors and internal teams for smooth operations.
• 3. Business & SalesSupport achievement of store revenue and business targets.
• Drive footfall, conversions, retention, and upselling opportunities.
• Track key performance metrics and take corrective actions.
• Support local marketing and customer engagement initiatives
• 4. Reporting, CRM & InventoryMaintain daily MIS, CRM updates, and customer follow-up records.
• Monitor inventory and ensure timely replenishment.
• Track store performance and share regular updates with the Store / Cluster Manager.

Skills

Customer service

Relationship management

People management

Team leadership

Sales targets

CRM systems

MS Excel

Google Sheets

MIS reporting

Education

Graduate in any discipline

Tools

CRM software

MS Excel

Google Sheets

Job description

Job Title: Customer Service / Assistant Store Manager

Location: Pune, Thane, Nagpur.
Department: Store Operations
Function: Retail Operations & Customer Experience
Employment Type: Full-Time
Industry: Health & Wellness / Healthcare Services

Role Overview

As an Assistant Store Manager/ Store Manager you will be responsible for supporting the smooth functioning of the Experience Center while managing customer engagement, team productivity, sales performance, and operational excellence. The ideal candidate should have experience in retail, wellness, healthcare, hospitality, or other customer-facing environments, along with strong people-management and communication skills.

Key Responsibilities

1. Customer Experience & Engagement

• Deliver an excellent customer experience throughout the consultation and treatment journey.
• Handle customer queries, escalations, follow-ups, and retention activities.
• Manage calls, WhatsApp, CRM communication, missed leads, and no-shows.
• Drive customer satisfaction, repeat visits, and conversions.

2. Store Operations & Team Management

• Manage daily Experience Center operations, hygiene, appointments, and walk-ins.
• Lead, coach, and monitor the performance of Client Servicing Consultants and support staff.
• Manage rosters, discipline, productivity, and SOP adherence.
• Coordinate with doctors and internal teams for smooth operations.

3. Business & Sales

• Support achievement of store revenue and business targets.
• Drive footfall, conversions, retention, and upselling opportunities.
• Track key performance metrics and take corrective actions.
• Support local marketing and customer engagement initiatives

.

4. Reporting, CRM & Inventory

• Maintain daily MIS, CRM updates, and customer follow-up records.
• Monitor inventory and ensure timely replenishment.
• Track store performance and share regular updates with the Store / Cluster Manager.

Education

• Graduate in any discipline Mandatory

Experience

• 2-6 years of overall experience in retail, wellness, healthcare, hospitality, or a customer-facing business.
• Minimum 1 years of team-handling experience is preferred.

Required Skills

• Strong verbal and written communication skills.
• Excellent customer service and relationship-management skills.
• Strong people-management and team-leadership abilities.
• Comfortable handling sales targets and business metrics.
• Good understanding of customer conversion and retention.
• Comfortable using CRM systems, MS Excel / Google Sheets, and daily MIS reporting.
• Strong organizational and multitasking abilities.
• Ability to handle customer escalations calmly and professionally.
• High ownership, accountability, and problem-solving mindset.
• Proactive approach with a strong focus on execution and results.