Assistant Property Manager - Technical Residential

SILA; Mumbai, Navi Mumbai, Mumbai Suburban; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SILA in Mumbai, Maharashtra is seeking an experienced Facilities/Property Manager to support daily property operations across technical services, housekeeping, and security. You will help implement SOPs, coordinate with vendors for AMCs, monitor performance, and assist in budgeting and reporting.

The role demands 5-7 years of relevant experience in residential property management, strong organizational skills, and excellent communication with residents and vendors.

Qualifications

• Bachelor's degree in Engineering or related field.
• 5-7 years of facility or property management experience, with focus on residential properties.
• Strong organizational and time-management skills; proficient in MS Office.

Responsibilities

• Support the Property Manager in overseeing property operations, including Technical Services, Housekeeping, and Security.
• Conduct regular property inspections, ensuring compliance with safety, maintenance, and SLAs.
• Assist in coordinating with vendors, managing AMCs and service schedules; monitor vendor performance and contractual adherence.
• Maintain communication with vendors and escalate issues to the Property Manager when needed.
• Assist with budget preparation and monitor property-related expenses for cost-effective operations.
• Oversee inventory management of critical supplies and coordinate with Property Manager for availability and cost efficiency.
• Coordinate preventive maintenance for MEP, fire safety, and security; conduct routine safety checks.
• Document maintenance activities and ensure accurate reporting for management.
• Serve as primary contact for residents; address inquiries and resolve issues to boost resident satisfaction.
• Collect resident feedback and provide input on improvements to the Property Manager.
• Participate in resident events and engage with tenants to foster positive relationships.
• Assist in preparing operational and financial reports; maintain compliance docs and records in SILA Connect for invoicing and payroll.

Skills

Organizational skills

Time management

Interpersonal communication

Education

Bachelor's degree in Engineering

Tools

Property management software

MS Office

Job description

Key Responsibilities:

Operational Management:

• Support the Property Manager in overseeing property operations, including Technical Services, Housekeeping, and Security.
• Conduct regular property inspections, ensuring compliance with safety, maintenance, and SLAs.
• Help implement and enforce Standard Operating Procedures (SOPs) to maintain consistent service quality. Vendor and Contract Management: Assist in coordinating with vendors, including managing Annual Maintenance Contracts (AMCs) and service schedules.
• Monitor vendor performance and track adherence to contractual agreements, ensuring quality service delivery.

Maintain effective communication with vendors and escalates issues to the Property Manager when needed.

Financial and Resource Management:

• Assist with budget preparation and monitor property-related expenses, ensuring cost-effective operations.

Oversee inventory management of critical supplies, coordinating with the Property Manager to ensure availability and cost efficiency.

• Support procurement activities by helping to select vendors, negotiating prices, and ensuring contract compliance. Maintenance and Safety:
• Coordinate with maintenance staff and vendors to implement preventive maintenance for systems such as Mechanical, Electrical, and Plumbing (MEP), fire safety, and security.
• Conduct routine safety checks and enforce safety practices to uphold a secure environment.
• Document maintenance activities, ensuring accurate reporting and transparency for management.
• Resident and Stakeholder Engagement: Act as a primary point of contact for residents, promptly addressing inquiries and resolving issues to enhance resident satisfaction.

Collect resident feedback and provide input on areas of improvement to the Property Manager.

• Participate in resident events and engage with tenants to foster positive relationships. Reporting and Documentation:
• Assist in preparing operational and financial reports for management review.
• Maintain up-to-date compliance documentation, including maintenance logs, safety protocols, and expense reports.
• Ensure timely record-keeping in SILA Connect, supporting seamless invoicing and payroll processing.

Qualifications:

• Education: Bachelor's degree in Engineering or a related field.

• Experience: Minimum of 5-7 years in facility or property management, with a focus on residential properties.

Skills:

• Strong organizational and time-management skills, with the ability to work effectively in a commercial setting.
• Proficiency in property management software and MS Office.

Excellent interpersonal and communication skills for effective tenant and vendor interactions.

• Ability to multi-task and prioritize in a fast-paced environment. Additional Qualifications:
• Knowledge of commercial property management, including familiarity with energy conservation practices and sustainable operations, is a plus.

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