Assistant Property Manager - Bhiwandi - Immediate Joiner

Cushman & Wakefield; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield is seeking a seasoned Property Operations Manager to oversee day-to-day site operations, client coordination, and service delivery across multiple teams.

You will lead vendor and contract management, budgeting, and reporting, ensuring SLAs, quality, and safety compliance while driving efficiency through process improvements.

The role emphasizes stakeholder engagement, cost control, and timely management reporting to support smooth facility operations.

Qualifications

• Experience in facilities or property management operations.
• Strong familiarity with service delivery and client management.
• Ability to manage multiple vendors and budgets.
• Proven track record in scheduling, planning and cost control.

Responsibilities

• Take full responsibility for day-to-day operation and manage client stakeholders.
• Oversee client management, complaint management, and compliances.
• Ensure planning, timelines and quality of deliverables; produce detailed project plans.
• Maintain strict change control to manage deviations.
• Adhere to escalation processes for resource issues and missed deadlines.
• Manage expenditure within the service transition and record costs.
• Engage stakeholders across all project workstreams and ensure timely delivery.
• Ensure on-time delivery within budget and quality, with effective governance.

Skills

Vendor Management

Team Management

Budgeting

Stakeholder Management

Project Planning

Contract Management

Quality Assurance

Operations Management

Job description

Role & responsibilities

To take full responsibility for day-to-day operation, Management staff, internal technical resource, 3rd party suppliers, account team members and SPOC for client stakeholders.

• Responsible for overall services (Client Management, Complaint Management, Compliances

Management, Vendor Management, Team Management, Procurement Management, Event

Management etc.).

• Shall ensure agreement, planning, timelines, and quality of deliverables.
• Produce detailed project plans to manage interdependencies.
• Ensure strict commercial change control to manage deviations.
• Adhere to relevant escalation processes to elevate resource issues, delayed project phases, missed deadlines and other planning issues.

• Manage the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered.

• Create and effectively manage the stakeholders, incorporating all project work-streams.
• Ensure products and services delivered within time and budget constraints and meet the required level of quality.

Monitor the issues are resolved in a timely manner and the appropriate corrective actions are implemented.

• Review the outcomes of the Services to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality, and customer satisfaction.

• Shall be the In-charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited.

• Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing, and supporting them as and when required.

• Formulating suitable budgeting controls and Monitoring SLAs & KPIs for outsourced agencies towards effective service deliverance.

• Maintaining service level agreements and keeping performance indicator scores above excellence.

• Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.

• Overseeing all vendor quotations and invoices.
• Ensure proper signoffs for attendance and all the required details for cost sheet submission.
• Ensuring timely submission of client approved cost sheet to C&W office and following up for the invoice.

• Ensuring Accuracy of billing information.
• Manpower planning for the site (playing a major role in their hiring process etc.)
• Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.

• Ensure proper teamwork for all the facilities.
• Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.

Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.

Dealing with occupants’ queries in verbal/ written form.

Ensuring robust complaint management process is in place and is followed meticulously.

Communicating and circulating information to occupants’ authorities on operational complications.

Ensuring health and life safety regulations/ manuals are adhered on site.

All risk assessment recommendations are implemented and enforced for compliances.

Resolving emergency maintenance matters with urgency.

Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.

Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).

Coordinate and maintain the as-built drawing and transition document library.

Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports/Audits.

Facilitate the services under the Slogan “No Safety No Work”.

Pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

Adherence of Management instructions.