Operations Manager-Technical Service

Smartworks; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Smartworks in Mumbai seeks a seasoned professional to lead the Client Experience & Operations department, overseeing comprehensive Property Management to maintain amenities at a high-class industry standard. The role demands ensuring services meet standard specifications, managing budgets for cost savings, and coordinating with contractors and staff for efficient operations.

You will drive staff appraisal and development, ensure timely client deliverables, and enforce health and safety policies

Responsibilities

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to a high-class industry standard.
• Ensure all services are performed as per Standard Service Specifications.
• Manage the budget efficiently and yield cost savings where possible without compromising the quality of service.
• Maintain site accommodation and services, through contractors and direct labour, in the most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Ensures that all client deliverables are submitted in a timely manner.
• Ensures that entire staff maintains a critical eye on all aspects of Property physical care
• Formulate strategic directions towards effective management of Property operation.
• Provides suitable business controls & administer policies/ processes / procedures.
• Advise management on budgeting (Operational / revenue).
• Ensure that company policies and procedures are consistently applied to required standards.
• Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy.
• Ensure Health & Safety regulations are adhered to, and that General and Fire risk assessment recommendations are implemented across the team.
• Facilitate learning and development for all the team members of the department.
• Streamlining processes and resources available for the project to achieve desired outputs within deadlines.
• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets.
• Coordinating activities for the identification of training needs of employees for upgrading their technical skills.

Job description

Department: Client Experience & Operations

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to a high-class industry standard.
• Ensure all services are performed as per Standard Service Specifications.
• Manage the budget efficiently and yield cost savings where possible without compromising the quality of service.
• Maintain site accommodation and services, through contractors and direct labour, in the most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Ensures that all client deliverables are submitted in a timely manner.
• Ensures that entire staff maintains a critical eye on all aspects of Property physical care
• Formulate strategic directions towards effective management of Property operation.
• Provides suitable business controls & administer policies/ processes / procedures.
• Advise management on budgeting (Operational / revenue).
• Ensure that company policies and procedures are consistently applied to required standards.
• Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy.
• Ensure Health & Safety regulations are adhered to, and that General and Fire risk assessment recommendations are implemented across the team.
• Facilitate learning and development for all the team members of the department.
• Streamlining processes and resources available for the project to achieve desired outputs within deadlines.
• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets.
• Coordinating activities for the identification of training needs of employees for upgrading their technical skills.