Facility Manager - Bandra East - Immediate Joiner

Cushman & Wakefield; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Cushman & Wakefield in Mumbai is seeking a skilled Property/Facilities Manager to oversee day-to-day operations of the site. You will coordinate internal teams, manage client stakeholders, and supervise vendors and third-party suppliers to ensure timely, on-budget delivery of services.

The role requires strong budgeting, procurement, and compliance knowledge, with a focus on safety and consistent service quality. Prior experience in facilities or property management is preferred.

Qualifications

• Experience in facility/property management is preferred.
• Strong coordination and stakeholder management abilities.
• Attention to detail in budgeting, cost control, and reporting.

Responsibilities

• Oversee day-to-day operation and management staff at the site.
• Manage client stakeholders, vendors, and 3rd party suppliers as the single point of contact.
• Ensure project plans, timelines, quality deliverables, and change controls are followed.
• Monitor budgets, invoices, cost sheets, and payments with accuracy.
• Maintain safety, compliance, and service level agreements with external partners.
• Prepare management reports (DMR/MMR) and coordinate drawings and transition docs.

Job description

Role & responsibilities

To take full responsibility for day-to-day operation, Management staff, internal technical resource, 3rd party suppliers, account team members and SPOC for client stakeholders.

Responsible for overall services (Client Management, Complaint Management, Compliances

• Responsible for overall services (Client Management, Complaint Management, Compliances

Management, Vendor Management, Team Management, Procurement Management, Event

Management etc.).

• Shall ensure agreement, planning, timelines, and quality of deliverables.
• Produce detailed project plans to manage interdependencies.
• Ensure strict commercial change control to manage deviations.
• Adhere to relevant escalation processes to escalated resource issues, delayed project phases,

missed deadlines and other planning issues.

• Manage the expenditure within the Service Transition, ensuring all costs are recorded against

products and services delivered.

• Create and effectively manage the stakeholders, incorporating all project work-streams.
• Ensure products and services delivered within time and budget constraints and meet the

required level of quality.

• Monitor the issues are resolved in a timely manner and the appropriate corrective actions are

implemented.

• Review the outcomes of the Services to determine any corrective actions that could be taken to

improve future delivery in terms of cost, quality, and customer satisfaction.

• Shall be the In-charge of the entire bouquet of Property Management Services provided at the

site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited.

• Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing, and supporting them as and when required.

• Formulating suitable budgeting controls and Monitoring SLAs & KPIs for outsourced agencies toward effective service deliverance.

• Maintaining service level agreements and keeping performance indicator scores above excellence.

• Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the

payments.

• Overseeing all vendor quotations and invoices.
• Ensure proper signoffs for attendance and all the required details for cost sheet submission.
• Ensuring timely submission of client approved cost sheet to C&W office and following up for the

invoice.

• Ensuring Accuracy of billing information.
• Manpower planning for the site (playing a major role in their hiring process etc.)
• Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities

and services are carried out.

• Ensure proper teamwork for all the facilities.
• Assisting client SPOC in creating the annual budget for site operations and formulating strategies

for effective management.

Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.

• Dealing with occupants’ queries in verbal/ written form.
• Ensuring robust complaint management process is in place and is followed meticulously.
• Communicating and circulating information to occupants’ authorities on operational complications.
• Ensuring health and life safety regulations/ manuals are adhered on site.
• All risk assessment recommendations are implemented and enforced for compliances.
• Resolving emergency maintenance matters with urgency.
• Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.
• Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).
• Coordinate and maintain the as-built drawing and transition document library.
• Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports/Audits.
• Facilitate the services under the Slogan "No Safety No Work".

Pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

pay attention to detail and have excellent accounting and financial management knowledge and and skills. Possess the ability to collate information into the system and maintain it in the record books.

Adherence of Management instructions.