Sr. Property Manager

Jones Lang LaSalle Incorporated; New Delhi; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Brightstone is recruiting an experienced site operations manager for an on-site role in New Delhi to oversee residential property management across housing societies. You will ensure seamless daily operations, coordinate with vendors, manage budgets, and lead the on-site team to deliver excellence.

The role emphasizes strict adherence to safety, timely invoicing, cost control, and maintaining high resident satisfaction through proactive services and clear reporting.

Qualifications

• Budgeting and cost-control experience.
• Vendor management and invoicing process knowledge.
• Leadership of on-site teams and contractors.
• Knowledge of facility operations and safety standards.
• Ability to manage complaints and service quality.

Responsibilities

• Ensure manpower on site and guide, develop and support the team.
• Formulate budgeting controls and monitor SLAs & KPIs for service providers.
• Maintain SLAs and KPI scores for JLL and outsourced agencies.
• Ensure timely renewal of agreements, invoices and payment follow-ups.
• Oversee vendor quotations and invoices to ensure accuracy.
• Ensure sign-offs for attendance and cost-sheet submission.
• Submit client-approved cost sheets to JLL and follow up on invoices.
• Maintain accuracy of billing information and financial data.
• Manpower planning for the site and involvement in hiring processes.
• Conduct daily site rounds to ensure proper maintenance of facilities.
• Facilitate collaboration with projects, consultants and contractors.
• Prepare and circulate DMR and MMR reports and manage documentation library.
• Coordinate with RO/HO/SME training teams and ensure closure of required reports.

Skills

Budgeting & cost control

Vendor management

Team leadership

Facility operations

Complaint management

Tools

MS Excel

Job description

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience.

At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.

Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance.

Maintaining service level agreements and keeping performance indicator scores above excellence.

Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.

Overseeing all vendor quotations and invoices.

Ensure proper signoffs for attendance and all the required details for cost sheet submission.

Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.

Ensuring Accuracy of billing information.

Manpower planning for the site (playing a major role in their hiring process etc.)

Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.

Ensure proper teamwork for all the facilities.

Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.

Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.

Dealing with occupants’ queries in verbal/ written form.

Ensuring robust complaint management process is in place and is followed meticulously

Communicating and circulating information to occupants’ authorities on operational complications.

Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances.

Creating business continuity plans.

Resolving emergency maintenance matters with urgency.

Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.

Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).

Coordinate and maintain the as-built drawing and transition document library.

Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.

Facilitate the services under the Slogan “No Safety No Work”. Location: On-site –New Delhi, DL Scheduled Weekly Hours: 48

We’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence.

Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.