Assistant Manager-Facility Management and Handover

PeopleStrong; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PeopleStrong in Mumbai is seeking an Assistant Manager-Facility Management with 9-12 years of experience to oversee budgeting, tower upkeep, and resident services. The role requires hands-on coordination with vendors and internal teams to ensure quality and adherence to SOPs.

The incumbent will manage CAM budgets, vendor invoices, and idle maintenance tasks, while driving improvements in service levels, safety, and energy efficiency for the towers and common areas.

Qualifications

• BE is required.
• Experience: 9-12 years in facility management or related roles.
• Location: Mumbai, India.

Responsibilities

• Budgeting & financial coordination for CAM budgets and expenses (monitoring, invoicing).
• Tower operations: upkeep, inspections, housekeeping, security, and SOP adherence.
• Customer & occupant management: single point of contact for residents, resolve service requests and escalations.
• Society/tenant management: coordinate with RWAs and occupiers; manage approvals and documentation.
• Maintenance & utilities: coordinate with technical teams, monitor utilities and downtime; escalate issues.
• Reporting & governance: maintain MIS on complaints, feedback, and operations; support audits.
• Events & community engagement: coordinate resident events and sustainability initiatives.

Skills

Facility Management

Education

Bachelor of Engineering (BE)

Job description

Assistant Manager-Facility Management an...

LNT/A-MAH/1886290

• RELT-Realty
• Mumbai

Assistant Manager-Facility Management an...

Posted On 08 Oct 2026

End Date 06 Apr 2027

Required Experience 9 - 12 years

Skills

Knowledge & Posting Location

Facility Management

Bachelor of Engineering (BE)

Job Description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Budgeting & Financial Coordination

• Support preparation and monitoring of CAM budgets and operational expenses.
• Review vendor invoices, monthly provisions, and coordinate with finance teams for timely processing.
• Monitor utilization of common area maintenance funds and identify opportunities for cost optimization.

Tower Operations & Upkeep

• Ensure upkeep and presentation of lobbies, corridors, common areas, podiums, and tower amenities.
• Conduct daily tower inspections and track closure of observations.
• Monitor housekeeping, horticulture, pest control, and security service delivery within assigned towers.
• Ensure adherence to site quality standards and SOPs.

Customer & Occupant Management

• Act as SPOC for residents of assigned towers.
• Ensure timely resolution of service requests, complaints, and escalations.
• Maintain complaint tracker and monitor closure within agreed TAT.
• Conduct periodic resident interactions and satisfaction checks.

Society / Tenant Management

• Support society formation, handover processes, and transition activities wherever applicable.
• Coordinate with Resident Welfare Associations (RWAs), societies, and commercial occupiers on operational matters.
• Facilitate approvals, NOCs, and documentation as per company policies.
• Supervise day-to-day activities of housekeeping, security, and other service partners.
• Monitor manpower deployment and SLA adherence.
• Verify service delivery and maintain operational records

Maintenance & Utilities Coordination

• Coordinate with technical teams for maintenance activities impacting assigned towers.
• Monitor tower-specific utility consumption including water, electricity, and DG backup services.
• Track equipment downtime, service disruptions, and closure of maintenance observations.
• Escalate recurring issues and support resolution.

Reporting & Governance

• Maintain occupancy, complaints, tower inspection, and service performance records.
• Prepare periodic MIS on complaints, resident feedback, and operational observations.
• Support audits and compliance inspections.

Events & Community Engagement

• Coordinate resident engagement activities, community events, and tenant programs.
• Support initiatives aimed at enhancing customer experience and community participation.
• Identify opportunities to improve service levels, operational efficiency, and customer satisfaction.
• Drive initiatives related to sustainability, waste management, energy conservation, and service excellence.