Assistant Manager - Training & Process Excellence

US Tech Solutions; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading tech firm based in Dadri is looking for an experienced process trainer to manage end-to-end recruiter and account manager training processes. This role involves designing training programs, leading audits, and ensuring compliance with internal standards. Ideal candidates have a BTech degree and 3–7 years' experience in recruitment or HR operations, along with proficiency in JobDiva and job board management. The position promotes organizational growth through innovative training practices and stakeholder engagement.

Qualifications

• 3–7 years of experience in training, quality, or process excellence roles.
• Hands-on experience with ATS/CRM and job boards is preferred.
• Prior exposure to ISO 9001 / ISO 27001 / ISMS environments is desirable.

Responsibilities

• Lead design, delivery, and improvement of training programs.
• Manage organizational roll-out of new IT and AI tools.
• Conduct Training Needs Identification and measure training ROI.

Skills

JobDiva

Advanced Excel/Sheets

PowerPoint

Data visualization

SharePoint CMS

Education

BTech in Engineering (any discipline)

Tools

JobDiva

CareerBuilder

Monster

Dice

Indeed

Job description

Role purpose: Own end‑to‑end recruiter and account manager process training for US & GCC), ATS- JobDiva, US Tech AI Suite, AMT programs and related tools, ensuring adoption, compliance, and productivity improvement. Drive process excellence through audits, MIS, and ISO/ISMS‑aligned reporting and documentation for staffing operations and job board usage.

Responsibilities

• Lead design, delivery, and continuous improvement of AMT, ELT and recruiter training programs, including onboarding, refresher, and advanced modules.
• Deliver JobDiva CRM/ATS and UDF customization training; build role‑based curricula for recruiters, account managers, and leadership teams.
• Manage organizational roll‑out of new IT and AI tools (including AI integrations in JobDiva and US Tech AI Suite) and drive adoption through structured change‑management trainings.
• Plan and facilitate monthly India and UK staffing‑specific trainings, ensuring alignment with GCC business priorities and client SLAs.
• Provide recruitment domain‑specific training across IT, Electronics, and Semiconductor hiring, including sourcing, screening, and compliance best practices.
• Conduct Training Needs Identification, Analysis, and Evaluation (TNI/TNA/TNE) and measure training ROI using agreed KPIs and dashboards.
• Design and execute communication, call etiquette, DNC, ISO 27001/ISMS awareness, and process‑compliance trainings in line with information security and quality standards.
• Own MIS and analytics for all Training & Process Excellence programs (ELT, AMT, QC), including regular reporting to leadership and for ISO audits.
• Oversee JobDiva process audits: data quality, workflow adherence, submission statistics, resume management, and DNC protocol compliance.
• Audit job posting requests within JobDiva, control access rights, and ensure correct mapping to boards and portals.
• Post, manage, and periodically audit job requisitions across external job boards (CareerBuilder, Monster, Dice, Indeed) and US Tech career pages to ensure compliance with internal standards and vendor contracts.
• Support LinkedIn divisional access, page and repository management for recruitment and branding teams.
• Design, maintain, and continuously improve SharePoint‑based Training, QC, and documentation sites as central knowledge repositories.
• Collaborate with external vendors and internal stakeholders to source, validate, and reconcile reporting from job boards and other platforms.
• Ensure documentation, SOPs, and training materials meet ISO and internal audit requirements, and support external and client audits.

Qualifications

• Minimum education: BTech in Engineering (any discipline).
• 3–7 years of experience in training, quality, or process excellence roles within US staffing/recruitment, HR operations, or IT services.
• Hands‑on experience with JobDiva (or similar ATS/CRM), job boards (CareerBuilder, Monster, Dice, Indeed) and corporate career portals is preferred.
• Prior exposure to ISO 9001 / ISO 27001 / ISMS‑driven environments and audit or compliance support is desirable.

Required Skills

• Advanced user of JobDiva or equivalent ATS/CRM, including reporting, UDFs, and workflow configuration.
• Strong proficiency in MS Excel/Sheets, PowerPoint, and data visualization for training and QC MIS.
• Working knowledge of job boards (CB, Monster, Dice, Indeed) including posting, analytics, and vendor reporting.
• Proficiency with SharePoint CMS for site administration, document libraries, and permission management.
• Understanding of information security awareness concepts and ISO/ISMS training requirements.

Preferred Skills

• Strong stakeholder management and facilitation skills; confident in engaging leadership, recruiters, and external vendors.
• Analytical and detail‑oriented mindset with the ability to translate data into actionable improvements in training and process.
• High ownership, ability to work independently, and comfort managing multiple parallel training and audit initiatives.
• Excellent written and verbal communication skills with strong business English and clear presentation style.
• Continuous‑improvement orientation with a passion for coaching, mentoring, and building capability in others.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.