Training Manager

91HR; Goa; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading HR consultancy is seeking an HR Manager to oversee training and process improvement efforts. The role demands excellent communication and project management skills, along with significant experience in the BPO sector. The HR Manager will be responsible for enhancing quality management processes and ensuring effective training delivery. This position offers a competitive salary and the opportunity to shape learning and development strategies within the organization.

Qualifications

• At least 5 years of experience in HR management.
• Deep understanding of BPO business processes.
• Ability to work in different shifts, especially UK/US hours.

Responsibilities

• Oversee training programs and assess training needs.
• Conduct skill gap analyses and improve quality performance.
• Create management reports for senior leadership.

Skills

Excellent Domain Knowledge

Communication Skills

Project Management Skills

Process Improvement Methodologies

Analytical Skills

Tools

MS Project

MS Visio

Job description

3 days ago Be among the first 25 applicants

HR Manager @ 91HR | Process Improvement, Administration, Payroll, Training & Engagement

Duties & Responsibilities:

• Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more.
• Assess training needs (quality issues), conduct root cause analysis, recommend insights, develops improvement plans, and collaborate with operations team to improve quality performance.
• Conduct skill gap analyses and map out long-term training plans for all teams.
• Manage the end-to-end process for Transitions, ensuring that key elements during the process are addressed and resolved.
• Reviews training materials produced by clients during transition to determine appropriateness and relevance.
• Modifies or creates course materials and training schedule to meet specific training needs.
• Presents in-person and online training sessions or hires qualified personnel to do so.
• Monitors process training programs and manuals to ensure that they are effective and up-to date and makes updates as necessary.
• Maintains understanding of new educational and training techniques and methods.
• Compliance and continuous improvement to ODL SOPs.
• Creates management reports and presentations to keep senior leadership up to date on schedule, ROI, and deliverable (KPIs) status.
• Conduct Train the Trainer sessions to develop other trainers.
• Strengthen Quality management processes / framework to improve quality delivery. Evaluate effectiveness of MQP strategies.

Required Skills:

• Excellent Domain Knowledge - Must have at least 5 years of experience
• Ability to work in different shifts (UK/US hours) with staggered offs as per client requirement. Exceptional communication and interpretation skills.
• Experience in client facing role with very good English language knowledge (B2B and B2C)
• Deep understanding of the different aspects of BPO business–SLA, Baselining, QA, Training MIS.
• Excellent project management skills applied to wide range and number of project types, complexities, domains, and geographies.
• Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma - Yellow/Green Belt.
• Good knowledge of MS Project and MS Visio (process mapping methodologies).
• Strong analytical skill- ability to work with huge volume of data using statistical tools.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Strategy/Planning, and Information Technology

• Industries

  IT Services and IT Consulting, Travel Arrangements, and IT System Training and Support

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