Human Resources Operations Manager

ARK Solutions, Inc.; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A global HR solutions provider is seeking an experienced HR Operations Manager to lead recruitment and HR operations for teams in India and the U.S. This role involves the management of onboarding, performance insights, and compliance with operational processes. The ideal candidate will have 10–15 years of experience in HR and recruitment management, proficiency with ATS tools, and strong analytical skills. Successful candidates will streamline hiring and improve process efficiency across teams.

Qualifications

• 10–15 years of experience in HR operations and recruitment management.
• Experience managing India-based teams supporting U.S. hiring.
• Strong analytical and reporting skills.
• Hands-on experience with ATS tools.

Responsibilities

• Lead end-to-end recruitment for India and U.S. hiring.
• Oversee employee onboarding and documentation processes.
• Manage API data reporting for HR and Accounting functions.
• Develop and enforce SOPs for HR processes.

Skills

HR operations

Recruitment management

Analytical skills

Stakeholder management

Leadership

Tools

ATS tools (JobDiva or similar)

Job description

You will serve as the key operational bridge between HR, Delivery, Accounting, and Performance Insights teams, ensuring alignment between people, processes, and performance.

Key Responsibilities

Talent Acquisition (India & U.S.)

• Lead end-to-end recruitment for India internal roles and U.S. consultant hiring.
• Manage sourcing, screening, and hiring timelines with clear SLAs.
• Collaborate with Delivery and Sales teams for hiring forecasts and workforce planning.
• Maintain recruitment dashboards and weekly hiring reports.
• Mentor and guide the Talent Acquisition team to ensure consistent performance.

HR Operations & Onboarding

• Oversee employee onboarding, documentation, and offboarding processes in India.
• Ensure compliance, accuracy, and timely completion of HR documentation.
• Standardize HR templates, forms, and operational processes.

API Reporting & Performance Insights

• Manage API data reporting for HR, Delivery, and Accounting functions.
• Analyze performance trends and identify areas of improvement.
• Present monthly reports and improvement recommendations to leadership.
• Manage and mentor a team of 6–8 HR, TA, and API professionals.
• Ensure effective delegation, accountability, and performance tracking.
• Conduct regular performance reviews and development discussions.

Process Excellence & Governance

• Develop and enforce SOPs for recruitment, onboarding, and termination processes.
• Act as the escalation point for HR and TA operational issues in India.
• Collaborate with leadership to implement HR technology and automation initiatives.

Requirements

• 10–15 years of experience in HR operations and recruitment management (preferably in IT staffing).
• Experience managing India-based teams supporting U.S. hiring.
• Strong analytical and reporting skills.
• Hands-on experience with ATS tools such as JobDiva or similar platforms.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a fast-paced, metrics-driven environment.

What Success Looks Like

• Faster and higher-quality hiring across India and U.S. pipelines.
• Consistent and efficient onboarding experience.
• Streamlined reporting and performance insights.
• Strong operational ownership and improved HR process efficiency.