Soft Service Manager, Mall Operations: JLL in Ludhiana

Peegee; Ludhiana; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JLL in Ludhiana is seeking a Soft Service Manager for Mall Operations. You will oversee housekeeping, manage the team, budgets, and vendor relations to meet strict hygiene standards at a busy mall. This on-site role requires a hotel management qualification and 5–7 years of relevant experience.

You will coordinate with the mall head or operations head, plan quarterly beautification, and ensure timely reporting while maintaining service quality and customer satisfaction.

Qualifications

• Degree or diploma in hotel management or hospitality.
• Five to seven years' experience in mall housekeeping or facilities management.
• Effective communication and knowledge of customer-service processes.

Responsibilities

• Oversee the housekeeping services and team at the mall site.
• Ensure hygiene standards meet the client's requirements and manage the team.
• Handle vendors, equipment, consumables, training, budgets and reports.
• Prepare daily, monthly and quarterly reports and oversee beautification for festivals and events.

Skills

Effective communication

Education

Degree or Diploma in hotel management or hospitality

Job description

Soft Service Manager, Mall Operations: JLL in Ludhiana

JLL's mall-operations business is hiring a soft-service manager in Ludhiana, Punjab, to oversee the housekeeping services and team at a mall: the standards, the schedules, the briefings, the vendors, the complaints, the equipment, the consumables, the training, the budget, the reports and the quarterly beautification for festivals and events, reporting to the mall head or operations head and standing in for the property manager when needed. The posting, requisition REQ529647 on JLL's Workday careers site, was published on 17 September 2026 for a 48-hour on-site week and asks for a degree or diploma in hotel management or hospitality with five to seven years' experience. This page paraphrases it, reads the requirements, describes the site and the week and lists what the site can say about living in Ludhiana; it links to the posting, which is the only place to apply.

The posting in detail

The manager oversees the housekeeping services and team at the site so that hygiene standards meet the client's requirement, assists management and the property manager with assigned projects and provides backup to the property manager when required. The deliverables: inspect the work performed against specification and standard; ensure the upkeep of each assignment to the standard operating procedure; make plans and schedules and inspect and assign work to subordinate supervisors and teams; brief the ground staff regularly; keep discipline, attire and etiquette among the staff; manage the vendors with regular meetings to resolve site issues; implement all the standard operating procedures on site; close complaints about services and equipment with corrective action; keep the records of work hours, budgets and other information; walk the facilities frequently to inspect and evaluate their physical condition and decide the work needed; check and maintain the equipment; brief and debrief the supervisory staff; monitor all cleaning against the procedures so that the premises are kept at their best and the equipment's life extended; train the team regularly on policies and procedures; keep the consumables stock adequate; select and order new equipment, supplies and furnishings; prepare the daily, monthly and quarterly reports and the others the site needs; recommend changes that improve service and efficiency; estimate costs and prepare and manage budgets; and plan and arrange the quarterly change of beautification in certain areas and the arrangements for festivals and events.

What JLL asks for

A degree or diploma in hotel management or hospitality with a minimum of five to seven years' work experience; effective communication and a knowledge of customer-service processes are called an added advantage. The posting's own traits are analytical and meticulous work, attention to detail, problem-solving, and the ability to maintain, support and validate the performance of subordinate staff and to communicate with internal and external customers; mall housekeeping experience, with its seven-day week, its footfall peaks and its festival calendar, is the profile the reporting line to a mall head implies. The festivals guide and the maintenance calendar describe the same seasonal rhythm at PG scale, and a candidate who has run a Diwali fortnight on a mall floor knows the rhythm already.

The site, the shift and the hours

On site at a mall in Ludhiana, 48 scheduled hours a week, reporting to the mall head or operations head; a mall runs seven days and its housekeeping from before opening to after closing, so the manager's week is rostered around the peaks and the festivals rather than an office day. The posting does not name the mall; Ludhiana's large retail centres sit on the Ferozepur Road and the Pakhowal Road corridors, and the recruiter will say which. The Punjab page is the site's coverage of the state.

Questions to ask the recruiter about this posting

Which mall, its leasable area and its daily footfall, since a housekeeping plan is written from those two numbers. Whether the housekeeping team is JLL's own or a vendor's, its strength by shift and its current attrition. The equipment fleet, the scrubber-dryers and the ride-ons, and its age. The consumables budget and the supplier arrangement. The mall's operating hours and the peak calendar, since the festival beautification the posting names is planned a quarter ahead. The reporting cadence to the mall head and the formats of the daily, monthly and quarterly reports. How often the manager stands in for the property manager and for what. The last audit's findings and the tenants' complaint volume. Whether the operator offers staff accommodation or a transport allowance, which matters more in a town without a deep PG market. And the range, since the posting states none.

Where soft-services roles sit in India's property sector

Soft services is the half of facility management that occupiers notice: housekeeping, pantry and cafeteria, front office, helpdesk, mailroom, pest control, landscaping, washroom hygiene and the events a corporate floor hosts. Integrated facility management firms run these through vendor partners under service-level agreements, and the soft-services executive, coordinator, assistant manager or manager is the person who inspects the floors, runs the vendor briefings, closes the helpdesk tickets, submits the monthly management report and answers to the client's workplace lead. The career runs from executive to assistant manager to manager over five to ten years, usually with a hotel-management or hospitality start; the cook guide , the laundry guide and the maintenance guide describe the same services run by a family PG at twenty beds, which is why a soft-services professional reads a PG listing with a practised eye.

What the posting does not say about pay, and how to read it

JLL's India postings usually give the qualification, the years of experience, the shift and the weekly hours and not a salary, and this page invents none; the band is read from those four. A two-to-four-year executive on a rotational shift and a five-year-plus assistant manager with cafeteria experience sit in different bands, and a candidate asks the recruiter for the range at the first call. The first-month budget guide and the city cost guides linked below give the arithmetic a candidate relocating for the role should do before the offer.

The interview, in practice

Soft-services interviews test judgement more than knowledge. The screening call confirms the years, the site sizes and the vendor contracts on the CV; the operational round, usually with the facility manager, puts the candidate in a situation, a VIP visit announced at 9 for 11, a housekeeping vendor short by six staff on a Monday, a pantry complaint that reached the client's country head, and listens for the order of the response, the floor first, the vendor second, the client message third, the tracker entry fourth. A reporting exercise often follows: the candidate is given a week's helpdesk data and asked to draft the section of a monthly management report it belongs in, with the KPI and the corrective action. The final round with the account lead asks about cost, the savings initiative delivered on the last contract and how the vendor was kept whole while it was, and about the candidate's own escalation record. A hotel-management graduate who has run a corporate floor and can describe a monthly report from memory is the profile that reaches the offer.

What a soft-services executive reads on PeeGee.in

A soft-services professional reads a PG listing for the services she manages by day: the mess menu and its hours in the mess-menu guide, the housekeeping day and the laundry arrangement in the laundry guide, the pest-control cycle in the maintenance calendar, the caretaker's verification in the caretaker guide. A house that states all four has the standard she is used to inspecting, and the reviews guide explains why she should read the four-star review that names the housekeeping day before the five-star one that names nothing.

Progression from this role

From a soft-services executive's chair the path runs to senior executive at three to five years, assistant manager at five to eight, manager at eight to twelve and a cluster or account role after, with the client-facing and reporting skills weighing more at each step than the operational ones; a hotel-management degree is the usual start and a facility-management certification the usual next step. Candidates who add a cafeteria, an events or a sustainability specialism are asked for earlier, since the postings name each; the revenue guide explains, from the small operator's side, why the manager who can show a savings line is the one who is promoted.

Living near the site: PG options in Ludhiana

PeeGee.in does not yet carry locality pages or rent bands for Ludhiana, and this page invents none; the Punjab page lists what the site has for the state, and the tier-two cities page explains how the site's coverage of the district towns is organised and why a broker, as the brokerage guide says, is worth the fee in a town without listings. A hotel-management graduate relocating to Ludhiana for this role should ask the recruiter whether the mall's operator offers staff accommodation, as some do, and read the first-month budget guide and the winter guide , since a Punjab winter is the north's and a geyser test in October is the first question for any house; the get-matched note guide explains how to send a note to houses in a town the site lists thinly. Start from and the Ludhiana PG hub .

Posting details on this page were read from the JLL Workday careers site on 17 September 2026 (requisition REQ529647); the employer’s posting governs and may close without notice. Rent figures, where quoted, follow the September 2026 owner-listing bands on the linked locality pages.

JLL's postings also carry a candidate privacy notice and a statement that the firm is an equal-opportunity employer that provides reasonable accommodations to candidates with disabilities on request, and the accessibility guide explains what that means for a candidate who needs one at the interview or on the site.

Sources and further reading

• JLL careers — Soft Service Manager, Mall Operations, Ludhiana (REQ529647)
• JLL India
• JLL careers, India postings