Assistant Manager - Outbound Sales

Hexaware Technologies; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hexaware Technologies in Navi Mumbai is seeking a seasoned Sales Operations Manager to lead end-to-end BPO sales, overseeing 50-60 members across outbound and inbound channels, driving strategies, and ensuring alignment with company goals.

The role emphasizes strong MIS capabilities, dialer management, data-driven insights, upselling and cross-selling, and regular training to boost performance. 6+ years in BPO sales with insurance exposure is preferred.

Qualifications

• 6+ years of experience in BPO sales operations with outbound/inbound exposure
• Experience in Life, Health or General Insurance preferred
• Strong leadership, communication, and analytical skills required

Responsibilities

• Lead and manage Team Leaders and sales teams of 50-60 members to achieve targets
• Develop and implement sales strategies for outbound and inbound channels
• Utilize MIS reporting to drive insights and sales improvements
• Manage dialer systems to optimize outbound campaigns
• Drive upselling and cross-selling to maximize revenue
• Ensure end-to-end sales process understanding from lead to close
• Conduct regular training to enhance sales skills and product knowledge
• Monitor performance of team leaders and provide support
• Collaborate with other departments to integrate sales processes
• Implement quality assurance to maintain service standards and compliance
• Analyze sales trends and data to identify growth opportunities

Skills

Leadership

Communication

Analytical skills

MIS capabilities

Education

HSC/ Diploma/ Graduation in any discipline

Tools

CRM tools

Dialer management

Job description

The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 50-60 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.

Job Responsibilities:

• Lead and manage a team of Team Leaders and their associated sales teams comprising 50-60 members, providing guidance and direction to achieve sales targets. This includes setting objectives, monitoring performance and providing constructive feedback to Team Leaders.
• Develop and implement effective sales strategies for both outbound and inbound channels, ensuring alignment with the company's goals and objectives.
• Utilize advanced MIS skills to generate and analyze sales reports, providing insights and recommendations for sales improvement.
• Manage dialer systems effectively to optimize outbound call campaigns, ensuring high productivity and efficiency.
• Drive upselling and cross-selling initiatives to maximize revenue from existing customers, utilizing persuasive communication and relationship-building techniques.
• Ensure thorough knowledge and understanding of the end-to-end sales process, from lead generation to closing sales, to improve customer engagement and satisfaction.
• Conduct regular training sessions and workshops for team members to enhance their sales skills and product knowledge.
• Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.
• Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
• Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
• Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.

Criteria:

• HSC or Diploma or Graduation in any discipline
• Minimum 6+ years of experience in BPO sales operations, with strong exposure to outbound and inbound sales. Experience in Life, Health or General Insurance is preferred.
• Strong leadership, communication, and analytical skills.
• Good understanding of compliance, quality process, CRM tools and dialer management.