Team Lead

RenewBuy; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

RenewBuy is seeking an experienced Team Leader for its Telesales vertical in India. You will manage a team of 15–20 telecallers to drive motor, health, and life insurance sales, mentor and monitor call quality, and implement strategies to maximize conversions.

Prior leadership and insurance experience are highly valued, with a focus on achieving targets and maintaining compliance. The role emphasizes coaching, performance reporting, and collaboration with management to optimize scripts and

Qualifications

• 3–5 years in telesales/outbound sales
• 1–2 years in a Team Leader role
• Insurance sector experience preferred (Motor/Health/Life)
• Proficient in CRM and MS Excel for MIS reporting
• Able to perform under high-pressure targets

Responsibilities

• Lead, train and motivate a team of 15–20 telecallers to meet daily, weekly and monthly targets.
• Track and report team KPIs (call volume, talk time, conversion, premium).
• Conduct regular call audits and provide feedback to improve pitch effectiveness.
• Assist management in formulating telesales strategies and script improvements.
• Handle escalations to ensure customer satisfaction and policy issuance.
• Prepare and present MIS reports to senior management.
• Ensure adherence to IRDAI guidelines and internal quality standards.

Skills

Team leadership

KPIs monitoring

Coaching & feedback

Sales strategy

Escalation handling

Reporting (MIS)

CRM proficiency

Excel

High energy

Tools

CRM software

Excel

Job description

We are seeking an experienced and dynamic Team Leader for our Telesales vertical. The ideal candidate will be responsible for managing a team of telecallers, driving insurance sales (Motor, Health, Life), and ensuring overall team targets are met. You will play a crucial role in mentoring the team, monitoring call quality, and implementing strategies to maximize conversion rates.

Key Responsibilities:

• Team Management: Lead, train, and motivate a team of 15-20 telecallers to achieve daily, weekly, and monthly sales targets.
• Performance Monitoring: Track individual and team KPIs (Call Volume, Talk Time, Conversion Rate, Premium generated).
• Call Quality & Coaching: Conduct regular call audits, provide constructive feedback, and identify training needs to improve communication and pitch effectiveness.
• Sales Strategy: Assist the management in formulating telesales strategies, script optimizations, and objection-handling techniques.
• Escalation Handling: Resolve customer escalations effectively to ensure high customer satisfaction and policy issuance.
• Reporting: Prepare and present accurate performance reports (MIS) to senior management.
• Compliance: Ensure the team adheres to all IRDAI guidelines, internal policies, and quality standards during customer interactions.

Requirements:

• Minimum 3-5 years of experience in Telesales/Outbound sales, with at least 1-2 years in a Team Leader role.
• Prior experience in the Insurance sector (Motor, Health, or Life) is highly preferred.
• Strong leadership and people management skills with a proven track record of meeting targets.
• Proficiency in CRM software and MS Office (especially Excel for MIS reporting).
• High energy, target-oriented, and able to work in a high-pressure environment.