Assistant Manager - International

TP; Kolkata District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Teleperformance in India seeks a highly skilled Assistant Manager to join our international sector. The role centers on customer experience management, leadership, and delivering exceptional service.

You will lead a team of professionals, develop strategies to boost customer satisfaction, and collaborate with cross-functional teams to drive growth.

Experience with international clients is an advantage; strong communication and analytical skills are essential.

Qualifications

• Experience in customer experience management or related field.
• Strong understanding of customer needs and preferences.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with international clients or teams is an advantage.

Responsibilities

• Manage and lead a team of professionals to achieve exceptional results.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive business growth and improvement.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Provide coaching and training to team members to improve their skills and performance.
• Foster a culture of innovation, teamwork, and continuous learning within the team.

Skills

Customer experience

Leadership

Stakeholder communication

Cross-functional collaboration

Analytical thinking

Job description

We are looking for a highly skilled and experienced Assistant Manager to join our team in the international sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

• Manage and lead a team of professionals to achieve exceptional results.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive business growth and improvement.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Provide coaching and training to team members to improve their skills and performance.
• Foster a culture of innovation, teamwork, and continuous learning within the team.

Job Requirements

• Proven experience in customer experience management or a related field.
• Strong understanding of customer needs and preferences.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience working with international clients or teams is an advantage.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.