Team leader|International

TP; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

TP in Bengaluru seeks a seasoned Team Leader to drive customer experience across our international sector. The role focuses on leading a team of customer support representatives, delivering high satisfaction, and shaping customer journeys.

You will collaborate with cross-functional teams, analyze feedback, coach staff, and monitor KPIs to foster continuous improvement. The ideal candidate combines strong leadership with deep knowledge of customer service practices and data-driven decision making.

Qualifications

• Must have proven experience leading a customer support team.
• Strong knowledge of customer service principles and best practices.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement strategies to improve customer experience and loyalty.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience.
• Analyze customer feedback and provide insights to improve processes and procedures.
• Coach and train team members to enhance their skills and performance.
• Monitor and report on key performance indicators to ensure continuous improvement.

Skills

Team leadership

Customer experience management

Communication skills

Problem-solving

Job description

Job Summary

We are looking for a highly skilled and experienced Team Leader to join our team in the International sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement strategies to improve customer experience and loyalty.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience.
• Analyze customer feedback and provide insights to improve processes and procedures.
• Coach and train team members to enhance their skills and performance.
• Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements

• Proven experience as a Team Leader or similar role in customer experience management.
• Strong knowledge of customer service principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with customer relationship management software and tools.
• Utilize advanced support technologies and processes engineered to achieve outstanding results.
• We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.