Team leader - International

TP; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Teleperformance in Hyderabad is seeking a skilled Team Leader to guide a customer support team in delivering exceptional customer experiences. The role focuses on leading a dynamic international client-facing team, coaching members, and driving process improvements for efficiency and quality.

You will monitor feedback, collaborate across departments, and ensure adherence to company policies while fostering a high-performance culture in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer service or a related field, with at least 1 year in a team leadership role.
• Strong knowledge of customer experience management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and decision-making skills with attention to detail.
• Experience working with international clients and teams is an asset.

Responsibilities

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve customer complaints and issues.
• Ensure compliance with company policies and procedures.

Skills

Customer experience management

Team leadership

Communication

Coaching and training

Process improvement

Analytical skills

Decision making

International clients

Job description

We are looking for a highly skilled and experienced Team Leader to join our team in the International sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve customer complaints and issues.
• Ensure compliance with company policies and procedures.

Job Requirements

• Minimum 2 years of experience in customer service or a related field, with at least 1 year in a team leadership role.
• Strong knowledge of customer experience management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and decision-making skills with attention to detail.
• Experience working with international clients and teams is an asset.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.