Asst Manager

TP; Gurugram District, Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in Gurugram seeks an Assistant Manager for its International BPO. You will lead a team of customer service representatives to ensure high levels of customer satisfaction and drive service excellence.

The role requires 4 to 6 years of experience in customer service management, strong leadership and CRM proficiency. You will analyze metrics, implement improvements, and collaborate with cross-functional teams to boost performance.

Qualifications

• Proven experience in customer service management, preferably in a BPO setting.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of CRM systems and processes.
• Experience working with international clients is preferred.

Responsibilities

• Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve complex issues and improve overall performance.
• Analyze data and metrics to identify trends and areas for improvement.
• Coach and train team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures.

Skills

Team leadership

CRM systems

Data analysis

Coaching

Cross-functional work

International clients

Job description

We are looking for a highly skilled and experienced professional to join our team as an Assistant Manager in International BPO. The ideal candidate will have 4 to 6 years of experience in the field.

Roles and Responsibility

• Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve complex issues and improve overall performance.
• Analyze data and metrics to identify trends and areas for improvement.
• Coach and train team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in customer service management, preferably in a BPO setting.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of CRM systems and processes.
• Experience working with international clients is preferred.