Assistant Manager - Operations

TP; Malad; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Teleperformance in India is seeking an experienced Assistant Manager to lead our customer experience operations in the international sector. You will drive service quality, coach teams, and partner with cross-functional teams to achieve growth.

The ideal candidate has a strong background in customer experience management, excellent leadership, and the ability to adapt in a fast-paced environment while focusing on customer satisfaction and loyalty.

Qualifications

• Proven experience in customer experience management or related field.
• Strong understanding of customer needs and preferences.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with advanced support technologies and processes.

Responsabilités

• Manage and lead a team of professionals to achieve exceptional results.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive business growth and improvement.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Provide coaching and mentoring to team members to improve their skills and performance.
• Foster a culture of innovation, excellence, and accountability within the team.

Description du poste

We are looking for a highly skilled and experienced Assistant Manager to join our team in the international sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

• Manage and lead a team of professionals to achieve exceptional results.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive business growth and improvement.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Provide coaching and mentoring to team members to improve their skills and performance.
• Foster a culture of innovation, excellence, and accountability within the team.

Job Requirements

• Proven experience in customer experience management or a related field.
• Strong understanding of customer needs and preferences.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with advanced support technologies and processes.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Additional Info

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.