Solutions Manager International

TP; Mumbai, Thane; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Teleperformance in Mumbai, India is seeking an experienced professional to lead customer experience management initiatives. The role focuses on developing solutions, collaborating with cross-functional teams, and analyzing feedback to enhance services and client satisfaction.

The ideal candidate will mentor a team, drive process improvements, and leverage CRM tools to foster strong client relationships and growth within a fast-paced environment.

Qualifications

• Minimum 5 years of experience in customer experience management or related field.
• Strong knowledge of customer experience principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with customer relationship management tools and software.
• Teleperformance is an Equal Opportunity Employer.

Responsibilities

• Develop and implement effective solutions to meet client needs.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Analyze customer feedback and provide insights to improve services.
• Manage and mentor a team of professionals to achieve exceptional results.
• Utilize advanced support technologies and processes to drive business growth.
• Foster lasting relationships with clients and contribute to the local community.

Skills

Customer experience management

Communication

Leadership

Problem-solving

Analytical thinking

CRM tools

Tools

CRM software

Job description

The ideal candidate will have a strong background in customer experience management, with excellent communication and problem-solving skills.

Roles and Responsibility

• Develop and implement effective solutions to meet client needs.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Analyze customer feedback and provide insights to improve services.
• Manage and mentor a team of professionals to achieve exceptional results.
• Utilize advanced support technologies and processes to drive business growth.
• Foster lasting relationships with clients and contribute to the local community.

Job Requirements

• Minimum 5 years of experience in customer experience management or related field.
• Strong knowledge of customer experience principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with customer relationship management tools and software.
• Teleperformance is an Equal Opportunity Employer.