Assistant Manager - CRM

Gera Developments; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Gera Developments in Pune seeks a Payment Support Manager to oversee sustenance and possession invoicing, payment collection, and scheduling, ensuring smooth customer interactions and timely follow-ups for payments.

The role involves resolving billing queries, maintaining detailed payment records, and coordinating pre-possession site visits to address customer concerns and ensure seamless project handovers.

Qualifications

• Experience in invoicing and collections processes.
• Strong numerical and reconciliation skills.
• Ability to coordinate site visits and manage payments with customers.

Responsibilities

• Prepare, verify, and send invoices for sustenance and possessions.
• Proactively manage payment collection and maintain records.
• Resolve customer queries related to invoices and payments.
• Coordinate pre-possession site visits with customers.
• Maintain and update OTP list and cashback statuses.
• Schedule possession dates to ensure smooth handovers.

Skills

Payments processing

Invoicing & billing

Customer service

Financial reconciliation

Site visit coordination

Job description

Job Overview:

The Payment Support Manager is responsible for managing and overseeing all aspects of the sustenance and possession invoicing, payment collection, and possession scheduling processes. This role ensures seamless customer interactions related to financial transactions, reconciliations, and site visit coordination. The manager is a key point of contact for customers, resolving queries and ensuring timely follow-ups for payments, contributing to customer satisfaction and smooth project handovers.

Long Description

The Payment Support Manager is responsible for managing and overseeing all aspects of the sustenance and possession invoicing, payment collection, and possession scheduling processes. This role ensures seamless customer interactions related to financial transactions, reconciliations, and site visit coordination. The manager is a key point of contact for customers, resolving queries and ensuring timely follow-ups for payments, contributing to customer satisfaction and smooth project handovers.

Long Description Cont'd

Key Responsibilities:

Invoicing For Sustenance & Possessions

• Prepare, verify, and send invoices to customers for sustenance (maintenance) charges and property possession.
• Ensure accurate and timely billing, providing detailed breakdowns for customer understanding.

Payment Collections

• Proactively manage the payment collection process, ensuring timely and accurate payments from customers.
• Maintain a detailed record of payments, outstanding amounts, and generate periodic collection reports.

Query Resolution

• Handle customer queries related to invoices, payment discrepancies, and breakdown of charges.
• Collaborate with finance and customer service teams to resolve issues promptly.

Pre-Possession Site Visit Scheduling

• Coordinate and schedule pre-possession site visits for customers, ensuring that they are able to inspect the property and address any concerns.

Process OTP (On Time Payment) List

• Maintain and update the OTP list, tracking customer cashbacks and their status.

Possession Scheduling

• Manage the scheduling of property possession dates for customers, ensuring smooth transitions post-payment.