Executive

Keka Technologies Private Limited; Pune District; On-site; INR 350,000 - 450,000; Full time

Job summary

Keka Technologies Private Limited is seeking a client coordination professional in Pune, India. The role involves handling customer communication from booking to handover and coordinating agreements, registrations, and related paperwork.

You will follow up on milestone-based payments, maintain CRM records, and support handover documentation with project and facility teams. Strong communication and timely client support are essential.

Qualifications

• Excellent communication with clients via phone and in person.
• Ability to manage client records and follow-ups in CRM systems.
• Experience in preparing periodic reports and MIS.
• Strong coordination between project, facility, and finance teams.

Responsibilities

• Handle customer communication from booking to handover.
• Coordinate preparation and execution of agreements and registrations.
• Follow up on milestone payments and coordinate with finance for receipts.
• Maintain updated CRM records and status updates.
• Assist in final inspection, snag rectification, and handover documentation.
• Provide courteous, timely client support over phone and in person.
• Generate periodic reports on client status, dues, registrations, and queries.

Skills

Customer communication

Client interaction

Reporting

Coordination

Tools

CRM software

Job description

Handle customer communication from booking to handover; ensure accurate and timely responses to client queries.

Coordinate preparation and execution of agreements (e.g., Allotment Letters, Sale Agreements), registration, and related paperwork.

Payment Tracking:

Follow up with clients for milestone-based payments; coordinate with finance for receipts and reconciliations.

CRM System Management:

Maintain updated customer records, follow-ups, reminders, and status updates in CRM software.

Handover Coordination:

Assist in final inspection, snag rectification updates, and handover documentation in coordination with project and facility teams.

Client Interaction:

Ensure a positive customer experience by providing courteous and timely support both over phone and in person.

Reports & MIS:

Generate periodic reports for internal teams regarding client status, dues, registrations, and queries.