Client Relationship Manager

Murarishek Management Llp; Panaji; On-site; INR 300,000 - 500,000; Full time

Job summary

Murarishek Management Llp in Panaji, Goa invites an experienced Customer Relationship Manager (CRM) to lead customer relationships through the full lifecycle—from booking to possession. You will coordinate back-office sales administration, ensure signing of booking forms and KYC, issue receipts and letters, and manage post-sales queries to guarantee accurate documentation.

Collaborating with sales and marketing, you will deliver exceptional service and ensure timely delivery of apartments,

Qualifications

• Experience in CRM and customer lifecycle management.
• Strong communication and documentation skills.
• Ability to coordinate back-office sales activities and post-sales support.

Responsibilities

• Manage customer relationships during the collection process and post-sales stage.
• Coordinate with sales and marketing teams to ensure customer satisfaction.
• Ensure accurate documentation for bookings, signatures, KYC, and possession processes.
• Issue and track payment receipts, demand letters, and possession-related documents.
• Maintain company MIS and records, and handle post-sales queries.

Skills

Customer service

Communication

Documentation

Sales coordination

Tools

MIS Software

Job description

We are seeking an experienced and results-driven Customer Relationship Manager (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments. The CRM will work closely with the sales and marketing teams to ensure that our customers are satisfied and receive exceptional service throughout their entire customer journey.

Responsibilities:

• Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
• Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
• Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
• Issuing Payment Receipts, demand letters and reminders accordingly.
• Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
• Follow- ups for Buyer s Agreements etc.
• Preparation of Company MIS DSR.
• Maintaining Files and Documents Records.
• Handling post sales query through emails and calls.
• Co- ordination with the sales team.
• Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
• Completing fit out/final Possession process with Customer Satisfaction.