Assistant Manager - CRM

Gera Developments Pvt. Ltd.; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Gera Developments Pvt. Ltd. is seeking a Payment Support Manager to oversee sustenance and possession invoicing, collection of payments, and scheduling of possessions. The role focuses on maintaining clear customer interactions, timely reconciliations, and coordination with site visits to ensure smooth project handovers.

The candidate will resolve invoice queries, manage the OTP list, and coordinate pre-possession visits to address customer concerns and ensure timely payments.

Qualifications

• Invoicing for sustenance and possession charges.
• Process payment collections and maintain records.
• Resolve invoice queries with customers.

Responsibilities

• Prepare, verify, and send invoices to customers for sustenance charges and property possession.
• Ensure accurate and timely billing with detailed breakdowns for customer understanding.
• Proactively manage the payment collection process and maintain records.
• Generate periodic collection reports and track status of outstanding amounts.
• Handle customer queries related to invoices and breakdown of charges.
• Coordinate pre-possession site visits for customers.
• Maintain and update the OTP (On Time Payment) list and cashback status.
• Schedule property possession dates to ensure smooth handovers.

Job description

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The Payment Support Manager is responsible for managing and overseeing all aspects of the sustenance and possession invoicing, payment collection, and possession scheduling processes. This role ensures seamless customer interactions related to financial transactions, reconciliations, and site visit coordination. The manager is a key point of contact for customers, resolving queries and ensuring timely follow-ups for payments, contributing to customer satisfaction and smooth project handovers.

Long Description Cont'd

Key Responsibilities:

Invoicing for Sustenance & Possessions:

• Prepare, verify, and send invoices to customers for sustenance (maintenance) charges and property possession.
• Ensure accurate and timely billing, providing detailed breakdowns for customer understanding.

Payment Collections:

• Proactively manage the payment collection process, ensuring timely and accurate payments from customers.
• Maintain a detailed record of payments, outstanding amounts, and generate periodic collection reports.

Long Description Cont'd

Query Resolution:

• Handle customer queries related to invoices, payment discrepancies, and breakdown of charges.
• Collaborate with finance and customer service teams to resolve issues promptly.

Pre-Possession Site Visit Scheduling:

• Coordinate and schedule pre-possession site visits for customers, ensuring that they are able to inspect the property and address any concerns.

Long Description Cont'd

Process OTP (On Time Payment) List:

• Maintain and update the OTP list, tracking customer cashbacks and their status.

Possession Scheduling:

• Manage the scheduling of property possession dates for customers, ensuring smooth transitions post-payment.