CRM Manager

Merlin Group; Kolkata District; On-site; INR 300,000 - 500,000; Full time

Job summary

Merlin Group in Kolkata is looking for a skilled professional to manage customer interactions and documentation processes. The role involves communication with high-end clients, handling sales agreements, and ensuring timely payment collections.

The ideal candidate should be presentable, possess excellent communication skills, and have familiarity with ERP systems. The position emphasizes customer satisfaction and goal achievement in collections.

Qualifications

• Excellent communication skills and presentable.
• Handling high-end customers and being a single point of contact.
• Knowledge of ERP systems is recommended.

Responsibilities

• Resolve customer queries within TAT and assist with payments.
• Execution of sales agreements and handle documentation work.
• Ensure achievement of collection targets.

Skills

Excellent communication skills

Customer relationship management

Experience with documentation

ERP knowledge (Farvision)

Tools

ERP systems

Job description

Job Description

• Excellent communication skills and presentable.
• Handling high end customers and be single point of contact.
• Welcome calls, payment collection calls & other work related outbound calls.
• Attending customer walk-ins, inbound calls & emails.
• Resolve the customer query within TAT, assist customers for TDS & challan payment.
• Execution of sale agreement & registration, attend registrars office for sale agreement registrations.
• Processing all sort of documentation work since booking till handover of flat (ERP & manual), ERP knowledge (Farvision recommended).
• Sending What's App for demand/payment /sale agreement to customer, keep track of all customer files and filing of documents.
• Issue builder NOC & TPA / Loan documents, Coordination with Banks for timely disbursements.
• Tracking of payment, creation of MR & reconciliation with accounts.
• Doing all sort of amendment, cancellation, revival and nomination
• Ensure achieving of collection targets and deal with defaulters.
• Ensure releasing of timely demands & brokers bills.
• Attend project launch, visit project sites and preparation of reports.
• Report & work as advised by Team Leader, follow the SOPs.